BackstageReviews of backstage.com

Response from BackstageApr 16, 2026

Hi Nani, thank you for taking the time to leave us this kind review! Please don't hesitate to reach out to our support team if you have any questions.

Response from BackstageApr 16, 2026

Hi Derick! We're thrilled to hear you've had success booking jobs and accepting payments through Backstage. We're always open to any feedback about how to improve our service. Thank you for taking the time to leave us this kind review!

Response from BackstageApr 8, 2026

Hi there, please note that it takes approximately 7 days for the payment to be processed and appear in your account after you accept a payment. Please contact our support team directly at [email protected] if you are still not seeing the payment in your account after a week has passed.

Response from BackstageApr 7, 2026

Hello, As we discussed privately via email regarding your 2024 Trustpilot review, unfortunately, you are not eligible for a refund. You purchased a monthly subscription in November 2023 and did not self-cancel or contact our support team until 4 months after your subscription renewed in February 2024. Monthly subscriptions are nonrefundable per our Terms of Service. As we discussed privately, you agreed to these Terms of Service when you initially subscribed. We also sent you an email shortly after you subscribed, which detailed which type of subscription you purchased, along with information about your next renewal date and the amount you would be billed, and detailed instructions on how to cancel if you do not wish to continue using your subscription. You were not billed for an entire year, and you did not purchase a free trial. While we understand it is frustrating when you are denied a refund after forgetting to cancel a subscription service, it is also not fair to inaccurately represent your experience with our service as retaliation. All customers have the option to self-cancel via their Account Settings at any time during their subscription period, and if you are experiencing a technical glitch attempting to cancel, you are able to contact our support team for direct assistance. Unfortunately, our decision is final. We wish you the best of luck with your acting career and hope this clarifies any remaining confusion regarding our decision.

Response from BackstageMar 19, 2026

Hi there, we're sorry to hear that you were having trouble reaching our support team. Earlier this month, we had a much higher volume of emails than usual, which unfortunately also impacted our ability to respond to emails in a timely manner. Were you able to get in touch with a representative? If not, please try emailing us again at [email protected] with the subject line "Trustpilot Review". I'd be happy to personally investigate this matter for you.

Response from BackstageMar 19, 2026

Hi Pedro, we're sorry to hear that you had a dissatisfactory experience with our Customer Support Team. Earlier this month, we had a much higher volume of emails than usual, which unfortunately also impacted our ability to respond to emails in a timely manner. I see that one of our representatives processed your refund and resolved this matter for you. We apologize again for the delay in our response and hope you don't hesitate to reach out to our support team in the future!

Response from BackstageMar 25, 2026

Hi there. We send renewal reminders for all of our long term subscriptions. It sounds like you are stating you are an annual subscriber, but did not receive your renewal reminder email. We're sorry to hear you were having trouble reaching our support team. Did you receive a response from our team? If not, please try emailing us again at [email protected] so we can investigate further. Thanks in advance!