Lisa
I recently finished a multisport…
I recently finished a multisport patagonia lakes district trip. Disappointingly, it did not meet my expectations in activities, quality of hotels nor food offerings. They claim to offer less strenuous biking options and fail to mention the route is gravel. No electric bike option available either, although there were plenty of them being riden on our routes. Bottled water was not a standard offering and tap water was what was made available. Unfortunately, a few guests, including myself got "food poisening" symptoms, which we believed to have been due to the tap water. My feedback on limited food selections (how many days in a row can you expect guests to be satisfied eatting the same fish offering)? and tired properties were answered by their rep with statements saying these were luxury tier and would make note in my file I might prefer "comfort" properties instead. Rather than acknowledging my feedback of nonworking spa equipment and + 30 year old bathrooms you wouldn't dare walk barefoot in, my feedback was dismissed and the BR standard line given. Lastly, I did not rate my guides as excellent, I rated them in the top 25% but their rep wanted to know specifically why I had not given them a 10, as she claimed they would form a remedial plan of improvement for them. I am convinced Backroads pushes back on anything that's not a 5* ratings and discounts any feedback that might be contrary to that. I'd suggest BR start with listening to clients concerns and NOT correcting them as to why a client's feedback is not an accurate description of their experience. I have over +40 adventure travel vacations under my belt and BR is in the lower tier of my experiences.