Backpacks.com is an intimate boutique shopping experience that has partnered with best in the backpack industry. All backpacks offered through Backpacks.com are curated for their unique qualities.
Backpacks.com (backpacks.com) has 30 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing30 approved reviews, newest moderated first
Pan
I received an item a week ago that is not a genuine product. It is of poor quality and not what I had paid for. I want to return this and get a full refund but it came with no receipt. I have emailed the company three times and have had no reply. On the website it tells you to speak to customer service and there is no customer service link. Has anyone else had this issue and where to return the item?
Louisa M.
This is definitely a dud website. I ordered 2x backpacks over a month ago (and have since moved house to a new address whilst waiting as it has taken so long!!!) Needless to say the customer service takes over a week to respond and just tells you to wait for the parcel (which I will now not get!) Also the "tracking" info still shows the parcel in transit to Hermes! From where exactly that would take it a month to get to the actual courier?! And if it is in transit then why on earth can they not update the address. TERRIBLE SERVICE. Total waste of money. I would rather pay full price and get a good quality product that actually arrives.
Stu
I ordered a small and medium backpack which arrived within a few weeks of ordering. The package was sent from China! Whilst I was pleased with the quality of the backpacks they are not made of the same high quality material as the ones you would buy in the UK. I guess you get what you pay for and it if something looks too good to be true then beware!
Maddy
It won't let me track my package for some reason says the tracking # is wrong. Hopefully I get my bag
KC M.
Lousy customer service. Ordered two bags, didn't receive them in time, and upon returning them, I had to pay TWO fees (almost $20) for the return shipping label--even though they were returned in the same package. I'd really avoid this retailer. There was no discussion with the customer rep about it, and obviously backpacks.com isn't interested in any kind of customer service satisfaction. Too bad there aren't negative stars.
john B.
Experience so far is great, they have a variety of backpacks on their website that I couldn't find on amazon or other websites selling backpacks. They didn't offer all brands, if they offered more I'd definitely give them 5 stars. I ended up ordering a travel backpack, and a backpack that I can wear to work that holds my laptop. I received both fairly quick and in great conditions. Both backpacks were more comfortably than expected, I would recommend others shop at backpacks.com as well.
