I saw an ad on Facebook for Backflip and had some old electronics and clothes I was just going to donate and thought WHY NOT get paid for this instead?! SO I gave it a shot and WOW I was not disappointed! The pick up happened on the same day and the driver was so friendly and helpful! I was very pleased with the offer I got on my items. I saved time and not to mention GAS by having someone come pick up my items for FREE and getting paid for them! I will definitely be recommending Backflip to my friends and family, I'm so glad someone thought of this!
MA
Matt
Great experience & fast cash
Drivers were friendly - great way to get quick cash for things that I no longer have a use for
MF
M from H.
Will be back again and again!
Saw an ad for Backflip on Facebook and figured I would give it a try - and I am so glad I did! When I went to schedule my pickup I noticed there were several appointments for that same day which was super convenient! Their driver arrived on time and was very kind and professional. They even bring their owns bins to transport the items so I didn't have to send in any of my own! I had my offer sooner than expected (they say it takes 2 days, I got mine the next morning) and was super happy with the pricing. And I received the funds to my debit card almost instantly! I was able to get rid of some things I no longer used with almost no work on my part. I really can't say enough good things about this experience and I will definitely use Backflip again!
JZ
Jennifer Z.
Thank you for everything
Your drivers are awesome and the turn around is such a wonderful thing. I am moving and clearing out and taking that stress off our shoulders is such a relief. Thank you
GC
Gloria C.
Backflips has some kinks to work on
Backflips decluttering concept for cash is great. This concept is way overdue. Pick up and drop off are free and that's a huge plus (though they are not always on time). It is much easier than having a garage sell, selling online or going to a pawn shop. There should be more opportunities like this. With that said, in my opinion, I believe they are way to picky with what they accept for sale. Their website states they accept clothes, decor, jewelry, garage stuff, electronics, etc and they pick it all up, but they send almost everything right back except for the electronics and kitchen gadgets. They also don't pick up anything over 30lbs and don't pay you for anything worth less than $20. I understand they are a business and need to keep cost fair for everyone, but, is it really decluttering my garage/household if most of my items don't qualify? It would be much easier to know what they are looking for exactly. Do they need seasonal? Is clothes bought in bulk? Do they need brand name? Their list is much too vague if they are going to be this picky.
5/13/22
Thank you for the reply. However the list in this link was not originally available when I first began using Backflip. The list that is available now is still not specific. Do you accept only name brand? Do you accept seasonal, such as only winter clothes during the winter? Etc. In addition I have read through many reviews posted by backflip customer on Trustpilot, good and bad, and I've noticed a trend. For ma
MANY of the bad reviews I read, backflip response to the customer by stating that they cannot find an account under that person's name or they blame the mailing service for loosing the customers products or they provide the unspecific link listing the items they "accept" and the "fair prices" they offer. Initially, I was not upset with backflip and was willing to try them again in the future as long as they worked out their kinks, but after reading their rude and defensive responses to the customers that provided less than 5 stars I'm not so sure I want to use them again. I stand by my previous review. Get organized. Improve your platform and improve your customer service.
Response from BackflipMay 13, 2022
Hi there, the information this customer is looking for is online here: https://www.backflip.com/list ; And we make sure to consistently email and text customers about these item requirements in advance of the pickup. It would be unfortunate if prospective customers thought we are unclear about what items we accept. Moreover, please note that our service is 100% free to use, and any items we cannot offer a price for can be promptly returned to the user, free of charge.
CW
Christian W.
Unfortunate
Pickup was late. I had three big bags full of items, about 6 that still had tags, and tons that were maybe worn once, if at all, and I didn’t even get an offer. No option to choose which items to send back/donate/etc. I’m very upset with this experience.
Response from BackflipMay 13, 2022
Hi there, we are unable to locate records of "Christian Warren" and want to clarify that every customer has the option to choose to get all of their items returned to them if they so choose. Our service is 100% free to use, including the secure return of any item that we are unable to buy.
NS
Niccky S.
It was very helpful
It was very helpful, my orders were processed at the next day and the payment went right away into my account, very satisfied with the customer service too
SW
Susan Whitt D.
Low low pay out offer-UPDATE
The pick up fast and on time! I am so disappointed that a large HUGE box of premium clothing received a $5 offer??!!! So crazy! I was excited about this service and so wanted it to work out. However $5 is almost insulting. Oh well.
They followed up a few weeks later saying that this didn’t happen and asked to edit my review. The shadiest company ever! BEWARE! Happy to share emails proving everything stated.
Response from BackflipMay 13, 2022
Hi there, we are unable to locate records of a pickup for "Susan Dooley" so would ask this customer to contact us immediately. Used clothing is a difficult category to resell, but our service is 100% free to use and customers can choose to have any items returned to them, free of charge. We would therefore be remiss if potential customers felt our service was insulting.
