BackflipReviews of backflip.com

Backflips decluttering concept for cash is great. This concept is way overdue. Pick up and drop off are free and that's a huge plus (though they are not always on time). It is much easier than having a garage sell, selling online or going to a pawn shop. There should be more opportunities like this. With that said, in my opinion, I believe they are way to picky with what they accept for sale. Their website states they accept clothes, decor, jewelry, garage stuff, electronics, etc and they pick it all up, but they send almost everything right back except for the electronics and kitchen gadgets. They also don't pick up anything over 30lbs and don't pay you for anything worth less than $20. I understand they are a business and need to keep cost fair for everyone, but, is it really decluttering my garage/household if most of my items don't qualify? It would be much easier to know what they are looking for exactly. Do they need seasonal? Is clothes bought in bulk? Do they need brand name? Their list is much too vague if they are going to be this picky. 5/13/22 Thank you for the reply. However the list in this link was not originally available when I first began using Backflip. The list that is available now is still not specific. Do you accept only name brand? Do you accept seasonal, such as only winter clothes during the winter? Etc. In addition I have read through many reviews posted by backflip customer on Trustpilot, good and bad, and I've noticed a trend. For ma MANY of the bad reviews I read, backflip response to the customer by stating that they cannot find an account under that person's name or they blame the mailing service for loosing the customers products or they provide the unspecific link listing the items they "accept" and the "fair prices" they offer. Initially, I was not upset with backflip and was willing to try them again in the future as long as they worked out their kinks, but after reading their rude and defensive responses to the customers that provided less than 5 stars I'm not so sure I want to use them again. I stand by my previous review. Get organized. Improve your platform and improve your customer service.

BECAUSE I HAVE NOT GOT A REPONSE ON HOW TO GO AHEAD ANDVGET INFO TO DEPOSIT MY 40.00 DOLLARS THE 24 HOURS IS UP NOW ITS 32HOURS

After giving me an offer for my phone, I was instructed to send it posthaste (which I obliged). However upon receiving my phone, I was told that it had cracks on it (which occurred when I took off the screen protector n case), that would result in me being offered a far lesser price. I told them I would rather have my phone back, and was told it would be sent shortly. After a month of them sending me incorrect shipping numbers and telling me it’s in the way, I was told that my phone was in the mailbox (which it wasn’t). After contacting the post office I was told to contact them to open an investigation, however, they’ve chosen to ignore my emails which makes that impossible. After further time has passed, they have offered to reimburse me for the phone with the original offering price (due to it being lost in the mail).

I sent an amazon kindle and a few headphones. I matched incorrectly which is my fault, but I nearly paid 200 dollars for it and they offered $16. I am glad they were nice enough to give me a small amount of money but with a pandemic going on I am struggling with money to pay rent. I was hoping something I spend much more on would have an outcome to at least $20. thank you.