BackdropsourceReviews of backdropsource.com

I do not recommend anyone do business with this company. 0 stars if I could. We ordered a retractable backdrop on January 2, 2024. From the very start, communication was poor. I never received any tracking information as promised, the banner just showed up at our doorstep. We then realized it was broken - the case for the retractable banner would not close properly, making it impossible to transport this huge banner. I went back and forth with Backdropsource for OVER *FIVE MONTHS* trying to get a resolution. They kept giving me the runaround saying oh we'll get back to you in a couple more days, we're still looking into it, just a few more days... then they said they were sending a replacement. I waited around, then asked for tracking, at which point they told me they actually could not send a replacement and would send me a refund, finally, in May. More waiting and more following up... then finally we receive the refund, and it's for HALF the amount paid. Now waiting around again for the rest of our money. It's June 11 and I have been pulling my hair out dealing with this company for over six months.

Great product! I love the fabric, the bright colors, and the way it lays wrinkle free.

Quick service and it was how I wanted it

The backdrop was not only beautiful, and the fabric is awesome. Many fabrics show wrinkles but not this fabric, it didn't even need ironing after hanging it up for a few days.

Do not trust the .ca site . I ordered backdrop and within 10 mins I received text message that says "Your package has arrived at your local DHL depot. It's on hold due to import charges. Please pay the imports and get them delivered and share the receipt with us, we will reimburse you for this as we are having difficulties paying on your behalf". i keep getting calls from "DHL" to make payment when I had not even approved the proof. in their inspiration they sent the DHL message to me by email using the same email used for the mockup. they are scams!!!

We received our backdrop scroll for our conference quickly. It is our go-to when we have conferences that require travel because it is light and fits in all vendor spaces, regardless of the size. The coloring of the scroll, weight, and ease of use are the some of the best features about it!

Excellent customer service! Helped mock up my design and it was delivered within a week. Trade show booth package exceeded expectations. Great product!

I'm very satisfied with the collapsible backdrop that I purchased from Backdropsource.com. It was delivered promptly in time for my photoshoot and the quality of the product is excellent. I would definitely purchase again from this company.