BackdropsourceReviews of backdropsource.com

Bad customer service. Bad product quality. Incorrect sizing. Bad communication. Refused to fix error and work with customer.

Terrible experience they kept re designing our artwork we provided. Then They charged us £100 on top of what we had already paid to garuntee us delivery. The items was never delivered only frames we have been messed about trying to return them and they promised a refund which they haven’t sent either and have had nearly 4 thousand pound of us

I ordered a 20ftW x 8ftH Backdrop for a babyshower. Proof looked good. Colors were good. BUT, there is a seam running down the middle of 20ft length. It shows up in pictures. Wouldn't have ordered if there were mentions of this. I own 3 Kate Backdrops all 20x8. None if them has this. Now we will be dealing with a dispute and legal issues over a backdrop. Not telling you to stay away. But ask questions.

Terrible terrible customer service. Did not honor the 7% discount they promised before delivery. I will never use this company again and make sure all my friends in the buisness know as well.

Overall the quality of everything was great except one side of the print came out blurry. The most frustrating part is the customer service was really bad. Her english was hard to understand but she could not tell me why it was blurry she just wanted me to pay for another one. How can I trust them to purchase another one when she claims the one I got isn't blurry. I have photo evidence I provided. I asked to speak to manager and she said there is no manager to speak to. I am not sure she was even located in the United States. They could have solved this with a little empathy and good customer service. It is a bummer because the quality besides that is really good.

Our Unfortunate Experience: After four years of our non-profit organization working with Backdrops Fantastic and purchasing one very expensive backdrop from them, we could not have been more disappointed to be let down and dismissed as a customer as we were this year! We asked for a custom backdrop (Irish Design) in March of 2026 for an event in late September. We were told it could be done. Our ONE annual gala hinges on the decor of our event which hinges on our stage's backdrop. We were told they could do it. We waited until early June before having to call to find out their design team was still working on our project. In late June, we received an email that the design team was still working on it but it that we would have something soon. In late July, we had to call again and received an email telling us the design team was STILL working on it but would have something for us by the end of the week. They also sent us an estimate for the back-drop rental which we agreed to. On Aug 15th, I began to worry as we received NO word yet. I emailed them yet again of my growing concern and disappointment in their handling of our event this year. On 8/21, I'd received no response so I had to call yet AGAIN to learn from their representative that they'd decided they COULD NOT DO OUR BACKDROP and simply canceled our order !!! With NO NOTICE to us!!! That's it! No other alternatives or considerations! With less than a month, we are now unable to achieve an alternative from another company. When I asked to speak to the company owner, they said he was not in and that they would leave him a message. Of course, that individual NEVER CALLED US!!! I post this as a concern to any other small non-profit organization that could be hurt as bad as we were by a company that has grown too large to care about hurting one of their smaller clients in this fashion. Their representative told me that he agreed what they did was inexcusable and that there was nothing further he could do. It is so sad that this type of behavior sees no repercussion whatsoever. The owner should be ashamed of his behavior and business ethic.

FAILED DELIVERY WITH NO SUPPORT. I ordered a backdrop that was not delivered to the correct location. UPS had no proof of delivery that was substantial. It took me a week to get someone on the phone that would call me back. All email correspondence with the support team were unhelpful. They refused a refund but resent the item to the same address despite a confirmed communication through email to change the delivery address to avoid the same issue. SAME ISSUE HAPPENED AGAIN... Honestly if they had a support team as robust as their sales team that calls as soon as you submit your info, maybe I wouldve gotten the item I paid for.

This is a big machine, with no real customer service. You're just a number. Expect to be disappointed.