BackdropsourceReviews of backdropsource.com

Fast, friendly. Delivers as promised!!! Will use again

Great customer service!

Very nice work, I love it . Excellent i recommend to everyone, good

High quality and so fast! So grateful for the team who were helpful, responsive and accommodating at every step of the way. Made our trade show booth stunning!! Very glad to find this service :-)

They told me they could get a product to me by a certain time and failed to do so. If you are on a strict timeline do not order from this company.

At first, everything seemed fine. The ordering process was easy, and they had the product we were looking for. After three weeks, though, the product still had not arrived and we began contacting the company. Email replies were vague and unhelpful, always saying they were "looking into it," but I never received an update or reply beyond that first kind of message. Nobody ever actually followed up with me via email. I began calling, and called the business probably 8 times in a week's time. They told me that the order had been "delivered to the wrong address" and that they were "expediting a new one." On each call, I was just about hung up on... the first couple times I thought it was a weird disconnect and called back, but turns out the customer service agents simply say, "We'll look into it" and then hang up on you. I never once heard back. I started to get a little pushy, asking them to send me email confirmations, tracking updates, or for literally anyone to simply return my call, but to no avail. There was one point where there person I had been told to contact was "in a meeting" and I felt like I was begging them to call me back as soon as they were available. I was assured they would, but nope. I have never received any contact initiated by them at all. I went back to email, asking for a refund, and was told they had escalated the issue to a manager in reply, but once again, never heard back. We didn't receive the backdrop in time for a very large, important photo shoot, and had to scramble right before the scheduled time to find some kind of back up replacement (because of course, all week, they had been telling me they'd get it there in time.) All in all, I haven't had such a frustrating experience with a company in a very long time. I tried reviewing them on the Better Business Bureau, but they don't have a profile there. For a solid couple weeks, I believed I had been straight-up scammed. I actually still haven't heard back, so who knows, I might have been. It looks like other customers have had a positive experience, but I would still exercise extreme caution moving forward for any other customers.

Made it easy! Thank you Manusha! I will use them again for any backdrop needs!

Fast response times. Consistent communication. Reminder of the deadlines. Reasonable Prices. Quality work.