BackdropsourceReviews of backdropsource.com

Good Product and Quick Turnaround.

We are very pleased with our media wall. Customer service was great and we received it very quick. Thank you!

Making the order was easy, but customer service was a nightmare. I was given the run around via chat and phone call from different people about why my order hasn't sipped, who the carrier was, etc. They always said they would call me back and/or send me an email with tracking information, but never received one. On their online portal, the status was always "order confirmed". It was very frustrating. Then I got a message finally, 14 days later, that the order has shipped...from China...and somehow it was delivered like 3-4 days later. But I was never given a tracking number. Never given any information or help from the the people that Backdrop Source , outsource to in a different country. It was a very very frustrating process and worst thing they GUARANTEED my delivery date when I ordered it, and it was delivered 7 days after the guaranteed day, so I had to improvise for my event. Uncalled for and very unprofessional.

QUICK response and shipping! Great quality! This is the second time I've used Backdropsource, and I highly recommend them.

Great customer service, highly communicative, and assisted in making sure we had the best resolution images. Super fast shipping and helped us meet our deadline!

I order trade show items regularly from places like this one, but I've never ever had an experience this HORRIBLE. 2/12: I place the order, told it will arrive no later than 2/24. (My final need-by date for an event is 2/27) 2/20: Still no tracking, they're extremely vague about it, saying they'll try to make sure it arrives by 2/27. 2/24: Still no tracking, I push, they claim it shipped from Las Vegas, is in transit and I'll have tracking that day. 2/25: Still no tracking, told I'll have it in 2 hours. 2/26: Still no tracking, wait 1 hour 52 minutes on live chat, I find out they never even made it. Told it will be made and will ship out that day. Have address changed to hotel for event. 2/27: They still didn't even make it yet. Told it's being made and shipping out that day, expedited to arrive 3/2 or 3/3. 2/28: Still no tracking, told it shipped out, but not expedited, will arrive to hotel 3/6 (after event is over). 3/1: Still no tracking. 3/2 (today): I blow a gasket. I FINALLY get a tracking number. It says a label was created THAT DAY in CHINA. There never was a shipment from Las Vegas. At this point I have spoken to half a dozen employees who lied to me about the shipment. Not only will it miss the entire event it was made for, I don't even trust that I'll ever receive it at all.

excellent and high quality prints for my clients backdrop!

Great customer service, they were fast with responses to any questions. I hadn’t even helped me clear up my image resolution to get a better print highly recommend will definitely do future business with them again