Baby TulaReviews of babytula.com

I’d like to share my experience with Tula’s online store. I’m based in Asia and placed an order for multiple hoods, as replacement hoods are difficult to find in my local market. Unfortunately, one of the hoods arrived defective, so I reached out to request a refund or exchange. However, the customer service process was incredibly difficult. They asked for unnecessary details, such as who I was purchasing for, along with a full list of my friends' personal information and their Tula product codes. The tone of their emails made me feel as though I was being accused of fraud, simply because I purchased multiple hoods. The communication was unprofessional and unhelpful. Based on my experience, I would recommend considering other brands instead of purchasing from Tula’s online store.

The worst company I have ever dealt with! I ordered a carrier from this company on 9th December during their BOGOF offer. I thought that buying directly from the retailer would be a safe option, but I wish I had read the reviews on here first, as I could not have been more wrong! They have lied repeatedly about dispatch dates (ignore the dispatch emails as they seem to send these out without having actually sent the order) and when I emailed, I kept getting automated emails stating my order would definitely arrive in time for Christmas. A few days before Christmas, I emailed again and was met with another automated email, this time stating they were now closed until the beginning of January. After many backwards and forwards emails, the order eventually arrived on 24th January. By this time, I had given up hope the carriers would ever arrive so had purchased a different carrier from an alternative retailer. I therefore requested to return the order. The website option for this wasn’t working, so I was emailed a return label to print and attach to the parcel. I still have no refund and upon checking the tracking today, I can see that Baby Tula have refused to accept delivery of my returned parcel (I assume only so they can claim it was never received and therefore attempt to not refund me). Luckily I paid via PayPal and have since opened a case with them, so hopefully they will be able to resolve this!

If you’re looking for a baby carrier that doubles as a lesson in patience and despair, look no further than Baby Tula. I ordered a carrier weeks ago, and I assume it’s off on some grand adventure because it certainly isn’t here. Maybe it’s exploring the Amazon rainforest or taking a gap year to "find itself." Wherever it is, it’s not on my doorstep. As for customer service? They must be practicing extreme minimalism because there’s absolutely nothing there. Emails vanish into the abyss, phone calls ring into the void, and social media messages are like sending a note in a bottle - no hope of rescue. I eventually gave up waiting because, at this rate, my baby will be walking by the time it arrives. Enter BabyBjörn, the hero of this saga - ordered it, and boom, it was at my door the next day. Problem solved, no drama, and my baby’s back in action. If you enjoy spending money on things that never arrive and being ghosted by customer service, Baby Tula is the company for you. For everyone else, save yourself the frustration, skip the scavenger hunt, and go with a company that actually delivers - literally.

Placed an order on the 13th December, which meant (according to their website) it would arrive before Xmas. Received an email to say it was on the way on 17th, but the tracking link goes to DPD, but with "no tracking" instead of a tracking number. Emailed multiple times and had zero response. Tried the phone number on their website and just goes straight through to a pre-recorded voicemail. Sadly this is in German and I unfortunately have no idea what it says! Thank goodness I paid with PayPal.. I will be raising a dispute later today if I don't hear. So disappointing as they are truly lovely carriers and I was looking forward to getting this one for my newborn :( ETA: Tula Customer service finally got back in touch with me and after another wobble, my carrier was dispatched and arrived within the promised 5 days on the 20th Jan. Just a month late! They were apologetic, but going from the other reviews, this is NOT an isolated incident sadly. I am genuinely pleased with my carrier, and if it wasn't for the fact I know they are great items, I would NOT have persevered with chasing them up. I was partially compensated for the inconvenience and waste of my time, but it does still leave a bitter taste in your mouth!

Ordered a product one month before and still processing the order, very poor service.

Ordered two baby carriers in the BOGOF Black Friday sale, that was a month ago. I’ve emailed weeks ago only to receive an email stating they had failed to answer in time and would answer from 6th Jan! Bear in mind I emailed them 11th December after no sign of my items being dispatched the week prior it just said ‘no tracking’ on UPS. its been in Germany for 2 weeks apparently no movement. Going through PayPal to get it refunded and buying one elsewhere!

Still waiting 4 weeks after ordering. Emails are no help, ups is no help, going through PayPal to get my money back! Almost £100 down and nothing to show for it.

Terrible experience. Waiting for a carrier for two and a half weeks. DHL never received the shipment. No response through customer services.