I placed an order for two Valentine’s Day shirts that never arrived. No response from customer service. Money lost to an untrustworthy scam artist. Don't trust this site, don't support them
CU
customer
Items never shipped
Items never shipped. don't order from them. They don't have customer service
MA
Mariah
Don’t order from them
I wish I had looked up these reviews prior to ordering but take our advice & don’t order from them. I placed an order on 12/23 for 3 shirts and their website stated due to the holidays turnaround time would be 4-5 weeks which seemed reasonable for a small business. At the 5 week mark with no updates, I sent an email to their customer service address. No response. Over the next few weeks I sent two more emails and used their “contact us” form on their website. No response. Finally I submitted a dispute with my credit card company to at least recoup the money lost since I wasn’t receiving what I ordered. 30 days after filing that dispute (10 weeks after my order was placed), the order has finally shipped. They never responded to a single email but they took the time to respond to the credit card company now with the tracking number. I placed an order several years ago and had no issues, but now it seems customer service is nonexistent with this company.
Response from Baby TeithAug 14, 2023
We deeply apologize for the frustrating experience you encountered with your recent order. Your feedback is valuable to us, and we appreciate your honesty in sharing your concerns.
First and foremost, we want to express our sincere apologies for the lack of communication and the delay you faced in receiving your order. We understand how important it is to keep our customers informed and provide timely updates, especially during peak times like the holidays. It's truly disappointing to hear that we fell short of meeting your expectations.
Your experience is not reflective of the level of service we aim to provide. We take full responsibility for the breakdown in our communication channels and the inconvenience this has caused you. We understand that your trust was compromised, and for that, we are truly sorry.
We're glad to hear that your order arrived to you, although we understand this does not make up for the frustrations you've endured. We want to assure you that we are taking your feedback seriously and will be reevaluating our customer service processes to prevent similar issues in the future.
In the meantime, we would like to make amends for the inconvenience you've faced. If there's anything specific we can do to rectify this situation, whether it's a partial refund, a discount on future purchases, or any other form of compensation, please let us know. Your satisfaction is our priority, and we are committed to finding a solution that works for you.
Once again, we sincerely apologize for any distress this has caused you. We appreciate your past support and the opportunity to serve you, and we hope to have the chance to regain your trust in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.
Thank you for bringing this to our attention.
RC
Raquel C.
Order never received
I have not received the order I placed in November. There is no response to emails. Do not buy from this company.
MS
Malia S.
It’s has been over two months and never…
It’s has been over two months and never received items. They do not respond to customer service emails. I’m starting to wonder if it’s a scam.
EC
Ellen Cobb F.
Second time ordering from them…
Second time ordering from them (mistake), both times they don’t respond to customer service emails and it takes 6+ weeks to get your items.
