Everyone needs to contact newspapers around Phoenix Arizona…where she is based. She’s been scamming people for too long now.
I’ve already sent in several emails to the newspapers but if more people contact them then maybe we will be heard!
UPDATE JUNE 22, 2024
I had to contact my credit card company to get a refund. She did not willingly do this on her own. She was completely non contact the entire time ignoring emails and messages on all of her platforms. She continued selling on ETSY and still ignored my messages there as well. She offered me 40% off coupon for all the hassel but I will never be purchasing from her again.
AN
Anon
FRAUD.
FRAUD.
Wish I could give this zero stars, I preordered in July of 2023, never received my order. It never even shipped.
In September I requested an update and was told to expect my product in October due to sourcing or supply chain or something. Whatever. It never came.
It's now 2024 and after several attempts to contact them I am ashamed to say I've been duped by this company like everyone else here.
Sad. They simply don't care to communicate or even pretend to offer customer service.
Do not buy from this shop.
Response from Baby TeithJun 23, 2024
Dear Anon,
I deeply apologize for the frustration and disappointment you experienced. In 2023, we faced severe staffing and supply chain issues that caused significant delays in order fulfillment. I understand how upsetting this has been.
Since November 2023, we have partnered with a new fulfillment company, and orders now ship within 3-5 days. All previous delayed orders have been fulfilled or refunded earlier this year.
We truly care about our customers and are committed to providing excellent service. We've received nothing but 5-star reviews since the switch, which you can review here: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews
As a gesture of goodwill, we'd like to offer you a 40% discount on your next order if you should chose to give us another try. Please feel free to email us to claim it at rockstars@babyteith.
Thank you for your understanding.
BW
Brianne W.
Same as everyone else
Same as everyone else. Spent over $200 on items in august 2023 STILL NOTHING. I’ve emailed via their site, Etsy, and Instagram and nothing. It’s too late for me to get my refund. And my baby has probably outgrown the order. I really liked their items, but this place is a joke. And clearly they’re defrauding a ton of people.
Response from Baby TeithJun 23, 2024
Dear Brianne,
I am truly sorry for the issues you experienced with your order and the lack of communication. In 2023, we faced severe staffing and supply chain challenges, leading to significant delays.
Since November 2023, we've partnered with a new fulfillment company, and orders now ship within 3-5 days. We have also ensured all previous delayed orders are fulfilled or refunded earlier this year.
We genuinely care about our customers and are committed to providing excellent service. We've received nothing but 5-star reviews since the switch, which you can review here: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews
As a gesture of goodwill, if you'd like to give us another try, we'd like to offer you a 40% discount on your next order. Please feel free to email our customer service team at to claim it at [email protected]
Thank you for your understanding.
EY
Elhaam Y.
Cheated by Baby Teith....TWICE!
I have ordered from this company prior to 2022 and didn't experience any negative issues, but then January 2023 I placed an order for a few shirts and after a month with no shipment, I reached out. No reply. A month later I email again. No reply. 3 months, multiple emails, messages on instagram...zero replies. Filed a report with PayPal and luckily got my money back. NOW this next move is a bonehead move on my part. I'm checking the baby teith social media and there is no communications about issues with orders, no comments about issues with order (didn't realize she was deleting all complaint messages) and her website promises that orders placed in May will be delivered before Father's Day. It was promised. I'm definitely a chump. So I place a new order for the clothes I had wanted originally, because I definitely still wanted them, but months and months go by with no reply to any of my repeated emails. 8 months pass and now my CC company says it's probably too late, but the only reason I held on this long is because I got an auto reply every so often to my emails saying that they were looking into my order. DIdn't realize it was all smoke in mirrors. All the social media posts she was doing to make it seem the biz was in order was all fake. It's all a scam and she knows what she's doing to keep her previously loyal customers like me to keep holding hope that this is just a bad patch. She even recently posted "I'm back" to imply they took some break to catch up on orders but again, it's been 2 months....no reply...no clothes....deleting any negative complaints from her social media posts. I don't know what can be done now. Unfortunately, I don't know how many people check reviews BEFORE placing orders. Only after things go wrong. BUT hopefully this warning serves some good. Stay far far away. I hope everyone who was cheated by this company gets their full refund or the clothes they paid for (in the updated size of course, because no kid is fitting into these little sizes after a year of waiting).
UPDATE 6/23/24 - Today, I receive the below message from Baby Teith...here. On this public site for all to see. No one replied to my countless emails asking where my refund or my order was. The message below claims they've been up and operational since Nov 2023. That's suspicious because for the past 7 months, no one from Baby Teith responded to any of my previous emails to fulfill my missing order. They claim they are busy fulfilling past due orders....well not mine! Instead of replying to any of my emails, or fulfilling my 2 previous missing orders, or refunding me my money they've essentially scammed me of for these last 7 months (plus 10 months prior to that waiting for a word), the owner is here making continued false claims publicly and asking me to come back and give them more money with a discount code. I'm astonished. I don't want to lose another dime to Baby Teith. I want a full refund for the order I never received, or I want the order I paid for, in my child's current size (since they've grown a size in the past 17 months), and you know what....I should get a discount on THAT order since I've been waiting for almost 1.5 years for it. Sheesh! I'm a small biz owner too and I would never stoop this low.
UPDATE 9/12/24 - Just a note to say I STILL haven't received my refund or my order, but Baby Teith have decided to put me on their mailing list and are sending me misleading junk mail trying to persuade people into placing orders and spending money on goods they'll never receive.
Response from Baby TeithJun 23, 2024
Dear Elhaam,
I deeply apologize for the issues you experienced with your orders and the lack of communication. I understand how frustrating and disappointing this has been, especially for a previously loyal customer like yourself.
In 2023, my business faced severe staffing and supply chain challenges that led to significant delays and poor communication. Since November 2023, we've partnered with a new fulfillment company, ensuring orders now ship within 3-5 days. Additionally, all previous delayed orders have been fulfilled or refunded earlier this year.
We genuinely care about our customers and are committed to providing excellent service. We've received nothing but 5-star reviews since the switch in November 2023, which you can review here if you'd like: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews
As a gesture of goodwill, we'd like to offer you a 40% discount on your next order if you'd like to give us another shot. Please email our customer service team to claim at [email protected]
Thank you for your understanding and for giving us the opportunity to make things right.
JE
Jessica
Don’t waste your time or money.
I’ve tried and tried giving this company the benefit of the doubt repeatedly but after waiting yet another THREE MONTHS for my order I am beyond over it. Communication is absolutely non existent. Wait time for orders is beyond fricken ridiculous. You’ll get your order…. Months from the order date. But good luck trying to get ahold of anyone to get updates in the mean time.
Response from Baby TeithJun 23, 2024
Dear Jessica,
I sincerely apologize for the frustration and long wait times you experienced. In 2023, we faced severe staffing and supply chain issues that caused significant delays and poor communication and for that, we are deeply sorry.
Since November 2023, we've partnered with a new fulfillment company to ensure orders now ship within 3-5 days. We are committed to improving our customer service and communication. If there are any unresolved issues with your order, please contact our customer service team at [email protected], and we'll resolve it immediately.
We've received nothing but 5-star reviews since the switch, which you can review here: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews
As a gesture of goodwill, we'd like to offer you a 40% discount on your next order if you should like to give us another try. Please feel free to email us to claim it.
Thank you for your understanding and patience.
MS
Matthew S.
have completely ghosted me
have completely ghosted me after placing a $100 order. multiple emails not responded too. they seem like they're going through something but need to communicate to people.
Response from Baby TeithJun 23, 2024
Dear Matthew,
I apologize deeply for the lack of communication and the frustration it has caused you. We've faced challenges last year but recently undergone significant operational changes to improve our service. We are sorry that we didn't give you the best service possible.
Since November 2023, we've partnered with a new fulfillment company to ensure orders are processed promptly in 3-5 days.
Your feedback is invaluable to us as we strive to improve. We've received positive feedback since these changes, which you can review here: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews
As a token of our apology, we'd like to offer you a 40% discount on your next order if you'd like to give us another try. Please email our customer service team at [email protected] to claim it.
Thank you for your patience and understanding.
KA
Kate
Rating the business one star is being…
Rating the business one star is being too gratuitous. I wish I would have seen these reviews prior to ordering, because it’s all true.
Response from Baby TeithJun 23, 2024
Dear Kate,
I apologize for the negative experience you had with our service. We understand your disappointment and regret that we did not meet your expectations.
We have implemented significant changes to improve our operations and customer service. Since November 2023, we've partnered with a new fulfillment company, and orders are now shipping within 3-5 days. We have also resolved any outstanding issues with delayed orders.
We value your feedback and take it seriously as we continue to improve. Please accept our apologies for any inconvenience caused. If there is anything we can do to make this right or if you have any further concerns, please contact our customer service team at [email protected].
Thank you for bringing this to our attention.
MA
Maranda
DO NOT ORDER HERE - SCAM
I ordered in August and have yet to receive my order. They do not answer emails, DMs or messages on Etsy. Do not order. It’s a scam. I filed a claim with the better business bureau and will have to do a charge back for my bank card.
Response from Baby TeithJun 23, 2024
Dear Maranda,
I apologize sincerely for the delay in your order and the lack of communication. We understand your frustration and are deeply sorry for the inconvenience caused.
In 2023, we faced significant operational challenges that led to delays in order fulfillment and communication. Since November 2023, we've partnered with a new fulfillment company to ensure orders are processed promptly, and we have resolved any outstanding issues with delayed orders.
We have received nothing but 5 star reviews since, which you can read here if you'd like: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews
We appreciate your patience and understanding during this time. Your satisfaction is our priority, and we are committed to providing a positive experience moving forward.
