BabylistReviews of babylist.com

If I could give them less than 1 star I would. I ordered a gift for a relative who had registered with them. Wasn't told by babylist that the order was delayed. When it wasn't delivered in a reasonable time I contacted the company -- not easy to do because you can't actually call and talk to anyone -- and was told that there were "warehouse" delays and that because my order had "begun processing" I couldn't cancel it. Instead they offered to "elevate" it and it would ship within 3-4 days. 5 days later I got a message saying there would be further delays and I could cancel it if I wished. So now the gift is weeks delayed. The fact that they call their customer reps "Happiness Heroes" is ridiculous. I was able to find the gift cheaper on Amazon, and they are more reliable. Save yourself and your friends and family the hassle -- if you want to use babylist as a registry, go ahead but tell people NOT to order the gifts from them and to get them from a more reliable source.

Ordered a gift on baby list. The company was skaldo & Marlin. It was a baby bed I sent to a friend for a gift. The order was delivered, but not to them. I have reached out SEVERAL times to a company that advertises 24/7 support 364 days a year!!! They have yet to answer me!!! Horrible customer service!!!

Do not doing business with the disaster of a company. Stupid is too kind. Absolutely ridiculous and literally could not get anything right. From not shipping, to shipping to wrong address, to them not correcting address, to shipping partial order to customer service that is useless.

Dealing with Babylist has been a terrible experience. They take zero accountability for any orders placed. I ordered a glider for my niece through baby list, which was an amazon item, and it came in damaged. Amazon will not take it back now saying it's past its window since I ordered it as soon as Babylist put up the list and it was before my niece's shower. Babylist is no help at all, even though it was purchased through their site. I called customer service and one girl told me they couldn't help because it wasn't marked as a gift - which was their error - and another customer service girl said we can't help, you have to call Amazon, which each of us has tried 1000x. Always the run around from everyone. It was the only glider even listed so why not tell people about the return window when the order is placed? I'm under the assumption that if it's on that list then free to order without problems. Isn't this list put together to help future mothers? Especially mothers like my niece who work full time and needed this to be something easy? If they are the intermediary why not help get involved? Why not be clearer when purchasing product? Why not put an alert next to it- this item has a 10 day return window etc.? This has taken so much time from all of us trying to find someone to help and of course no one will. No one cares. So out $300.00 and a glider. I did not find it user friendly at all and they did not even mark the items as gifts as I placed orders and then said because it wasn't marked as a gift they can't help. I also purchased a gift for my mom and myself and they would not let me put a message with each gift, only one. They did help with that but it took significant time going back and forth to help with something so simple. I would never use this site again when ordering for future baby showers or for my daughters. I will not leave anything in their control.

Horrible horrible customer service. You can not speak to a person. Only thru Chat. Placed my order and the website stated what day it would be delivered by. Check the tracking on that day and it had not even been shipped as of yet. Customer service says go by their shipping policy and not what the website says. REALLY…. DO NOT USE THIS WEBSITE….

I am extremely disappointed with the customer service I received from Babylist regarding a return. Despite providing all necessary tracking information and screenshots showing the return status and exception alert since June 19, Babylist has been utterly unhelpful in resolving the issue. I returned a package to Babylist, and there has been no update on its status since June 19. I provided Babylist with the tracking number and explained that I did not receive a physical drop-off receipt from FedEx. Despite this, Babylist insisted that without the drop-off receipt, they could not process my return. This is highly frustrating, as the tracking number clearly indicates that the package left my address and encountered an exception. Their response was dismissive and offered no real solution, simply suggesting that the package might eventually arrive at their returns center. This lack of assistance and rigid adherence to policy without considering the evidence provided has left me feeling ignored and unsupported. I urge Babylist to reconsider their approach to customer service and returns, especially in situations where tracking information is available and the fault lies with the carrier. As a customer, I expected better support and a more reasonable resolution process. Unfortunately, my experience has been nothing but frustrating, and I am left without a refund or store credit for my returned item.

On May 22nd, I purchased gifts - 3 items - for my great-nephew and his wife's baby shower. They live in another state and were going to be in town just for this shower on June 1st. The date range for delivery of these items to my address was safely ahead of the shower date. I received one of the items within 4 days, but the tracking emails for the other 2 (Babylist shipped all 3 items separately) indicated that 1 of the items would be arriving on June 4th, and the 3rd one had not yet shipped. I scoured the website for contact information and initially got a chatbot that referred me to an "article" through a pre-formatted list of complaints and questions. There was no telephone number or email address for customer service, but the chatbot finally offered me a chat with a service rep. In that chat, the service rep also sent me a link to an "article." She did research the order and responded that one of the items had been "fulfilled" on May 28th (6 days after the order) and the other on May 29th (7 days after the order), after telling me that it could take up to 3 days to "fulfill" an order before it's shipped. I was up in flames with this useless explanation that was completely contrary to what had already actually happened. 1 - There was no statement made about a 3-day window for the "fulfillment" of an order prior to shipping; 2 - As the customer ordering the items, I don't care about when the order gets pulled, I care about when I receive it; and 3 - The items were "fulfilled" past the 3-day window, by an additional 3 and 4 days!!! I had no choice but to go to Target and purchase a gift card to go with the gift item I'd already received, and to return the other 2 items when I do finally receive them. I did notify the couple about the problem I had with Babylist, so they can skip this registry next time and can let their friends know.

Worst customer service ever. Can't talk or chat with a human. Only pre-answered questions. I finally got through on email by stopping a paypal payment. If you order from a group gift they will not sent the gift even if you pay in full. In case someone else wants to jump in on it even though it's already paid. So I will be attending the baby shower without a gift. Only a promise.