BabylissReviews of babyliss.com

Concernant la tondeuse multi-usages BaByliss MT996E Super-X Metal Series, la tête pour la barbe s’est cassée au bout d’un an seulement. Aujourd’hui on me demande de racheter cette tête pour 30 euros… une blague. N’achetez pas leurs produits bas de gamme : vous économiserez de l’argent et du temps.

A pretty good hair dryer I got here, and the only minus of it is that its' a bit heavy. If you have short hari, it's ok, but long,. its a bit heavy :D Like the drier itself is high quality and I have it for like maybe 4 years and it's still working fine, and I didn't fix it or anything. On mine I like function like when it gets too hot it starts doing a bit warm air too. XD

Never received shipping email. Waited two weeks, was told product was delivered two days earlier and that it was my responsibility to reach out to them for a tracking number even though in the initial confirmation email and on their website it says you will receive a second one with shipping details. Proof of delivery from UPS is a blurry photo of a box that doesn’t show an address sitting in a mail room and of course wasn’t there when I went to get it. My buzzer number was in my address, there was no excuse not to contact me. Babyliss refuses to refund or send a replacement 2.5 months later after following up with them weekly as they are allegedly waiting for UPS to finish investigating themselves.

They don't reply to your emails, even if it's simply a product information request

Tondeuse qui ne marche pas. Et mauvais service après vente

The Worst Customer Service. I have called 5 times and left them a message to call me My travel hairdryer is dead. Yes they call back and then the line cuts off. Ive sent email requesting a new dryer........Have you heard from them? I haven't. Don't buy from this company.

Je tiens à informer les prochains potentiels acheteurs que je suis extrêmement déçu de la marque Babyliss. J'ai acheté une première tondeuse qui avait un défaut de batterie. Celle-ci m'a été remplacée par une nouvelle tondeuse. Cependant 1 an après avec une tondeuse de la même marque : à nouveau un problème de batterie sauf que cette fois-ci on m'explique qu'il n'y aura pas d'échange ni de remboursement car c'est un produit de remplacement et qu'il n'y a pas de garantie dessus. Donc à savoir les batteries de la marque Babyliss ne tiennent pas + d'un an... Réfléchissez bien avant d'acheter car 2 modèles différents et 2 problèmes identiques. Une belle arnaque pour une marque en qui je n'ai plus confiance !

I had a problem with my curling tongs. The customer service team resolved my problem immediately. The staff could not have been kinder or more helpful. I am so incredibly surprised and impressed. Absolutely first class service. Many thanks Elizabeth Garnish xx