Baby EXOReviews of babyexo.com

Ordered product on June 6 and as of July 28 still haven't received the item. Have emailed them several times but they never replied back to me . Would not recommend buying from this company.

Very good service. Very resposive staff.

Nice bag great price. Only complaint was it took a while for the order to be shipped, both in regArds to it being packaged and sent(3-4 days) as well as delivery times which are 6-8 days. Overall very happy 5 stars

Love it ! Easy to use and its fast !

UPDATE: after finally getting in contact with a real person at USPS they have informed me that just today my package was shipped out from New York. It is now July 2nd and I ordered on June 21st. This company has been absolutely ZERO help to me in finding out information on my package and I will NEVER order again. I will be lucky if I even receive this purchase. Not to mention the two emailed replies to me are so vague and unhelpful. Honestly I should have googled this company before purchasing. I purchased a diaper bag June 20th and it is now July 1st and there is no sign of my diaper bag. The tracking has not moved for the last 5 days. I have contacted USPS and emailed BabyExo customer service, usps said to contact sender. Baby exo said to contact usps. I have sent 3-4 follow up emails and have heard nothing back. At this point I am going to wait until the end of this week and then dispute the charge with my bank. This company is a fraud DO NOT BUY!!

I have received damaged product, and I contacted the customer service for a refund or replacement. I have not received any response yet. There is no phone number to reach an agent. Email is the only method for communication.

Super fast shipping! I love love love this product! It’s so easy to use and makes preparing formula so much easier when warming!

The shopping experience is horrible!!! They even do NOT deserve one star!! The kettle was damaged when it arrived to me. The customer service told me to return it back to China at my own cost of shipment!! It was shipped to me from Tennessee, US, and why should I shipped it back to China! I argued with the customer service, and they never responded! The only way to contact them is the email, no phone, no online chat! I called the person who sent me the kettle, and she helped to contact the customer service. Finally the customer service agreed me to return the broken kettle to their warehouse in WA, but I should pay the shipment. OK, I payed for the return even the shipment cost me 30% of the kettle. I emailed them the Tracking number and let them know the package was delivered and should initiate the refund. However, they didn't reply! It has been more than one week since the package was delivered. Now I am trying to chargeback through my bank. It's useless to communicate with them more, as they NEVER replied! Just wanted to let other buyers know that, Baby EXO has very weird return policy. They only admitted the return with unopened package in a period of 14 days. No matter any reason, the buyer should pay the return fee if the buyer wants to return. Also be aware of that they usually don't reply to your email.