Amanda F.
Horrible product, not user error
I wish I could attach a video. For one the doppler picks up a heart beat when it is on but just laying on the table. For two, when I used it on myself I just get this horrible high pitched noise, I can pick up babies heartbeat (if it's actually the baby because I know my table doesn't have a heartbeat but it picks one up there). The high pitch noise happens no matter how much gel I use, it just screeches, and it is super frustrating. I paid for the fasted shipping, it was an extra $17 and it took 3 days to get here. I have worked in OB for 3 years and have done countless scans on other women, so this is not fault of user error. The customer service is trash, looking over the other reviews it seems like they customer service just lays blame to the customer instead of actually resolving issues. They also never answer their phone. If you look on their site they have all great 5 star reviews and from my experience with this company it seems like those reviews are scams. Reply to the reply. I have called and left a messaged, emailed and left a review on your site. I have not gotten any replies
Response from BabyDopplerMar 31, 2021
Hi Amanda, Thank you for your feedback. I'm not seeing that you have reached out to our service team, but we are available by phone or email at [email protected]. We sometimes experience higher call volumes around 12-2pm, but we always get to every phone call or message and every email is answered within 24 hours, usually within an hour or two. It sounds like you may have a faulty or defective device as the unit shouldn't be screeching especially when idle, and we can certainly send you a replacement device to see if that resolves the issues you are experiencing. One of our support agents will be reaching out to you shortly to help sort this out. As for your claims regarding our our customer service team, we pride ourselves in our ability to do what we need to do to make sure customers are happy with their purchase. That's why we offer our 90-day money-back satisfaction guarantee which no other company in our industry offers. We do this because we do care and because we believe in our products and our services. Also our reviews are all legitimate and we have maintained a high score because of our commitment to our customers. As mentioned earlier, we will be reaching out to your shortly to make things right and hopefully make you a believer. ***UPDATE*** It looks like one of our agents did reach out to you and that a replacement is being sent out. We hope all the issues are resolved with the new device. If you still experience any issues with anything at all, please call or send an email to [email protected] and we'll be sure to work with you. We believe the biggest opportunity for a business to showcase the strength of their customer service team is when things don't go quite as expected, as in your case. We hope we've taken care of things for you and please know that we are here to assist with anything else you may need. We would love to hear your feedback and for you to re-evaluate your rating for us if you'd like. All the best, ~The Baby Doppler Care Team