BabyDopplerReviews of babydoppler.com

Response from BabyDopplerJun 27, 2021

Hi Lindsay, Thanks for reaching out. It definitely sounds like there may be something wrong with the unit and you received a defective unit. Please reach out to our support team through our website's contact form, live chat, or our email [email protected] and provide us with your order number. We'll make sure to send out a replacement right away. If you have any other questions or concerns, please let us know and we'd be happy to assist you. All the best, ~The Baby Doppler Care Team

Response from BabyDopplerMay 3, 2021

Hi Nicole, We're sorry to hear that you are experiencing issues with your device. There is some noise that is expected and comes from normal operation of the device, but if you feel this is excessive, it's possible that you could have a defective device. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, and we also have an unbeatable customer satisfaction guarantee so we'll definitely make things right no matter what it takes. We've already alerted our Customer Service Team on your behalf and they will be reaching out to you tomorrow morning to help resolve this issue for you. If you have any questions or concerns in the meantime, please don't hesitate to reach out. ***UPDATE 05/18*** Hello Nicole, A couple of our representatives have reached out on multiple occasions, but we haven't had a response from you. We called the the phone number on your order details, and there was no answer, so we left a voicemail for you. We also sent an email that day. It's possible that the email could have gone into your junk folder, so please check there also. it was sent on May 4th at 7:46am EST. In any event, one of our customer care associates will be calling you back today. If there's a specific time you'd like a call back please send us an email at [email protected] with the time, and we can call you. Alternatively, you can call us when it is convenient for you anytime today between 9-5pm EST at 1-800-590-2767. We're sorry we haven't been able to connect, but we are still determined to take care of this for you. All the best, ~The Baby Doppler Care Team