Tristin G.
Very disappointed, faulty device
I received my Sonoline B Doppler about 6 days after I ordered it, which was fine for shipping. I attempted to use it immediately upon receiving it and was very disappointed to find that it did not work. It read 125 no matter where it was placed, and even just when exposed to air. I unplugged the wand, replugged it, and the same thing happened. I attempted to read my own heartbeat, by finding it with my fingers and then using the wand. Same thing, read 125 for a second then didn’t register anything at all. I emailed customer service, and received a confirmation email that they would respond within 24 hours. Yeah, right. THREE days later, they finally responded saying they stood by their products and was I sure I was using it right? Like I didn’t watch EVERY YouTube video and read the whole manual. I asked for them to refund me and send me a return label, which they eventually did. Will not buy from here again. As anyone who is pregnant would know, it is VERY stressful to attempt to find a heartbeat and receive a defective device. And THEN be told it’s probably your fault. Very disappointed.
Response from BabyDopplerAug 23, 2022
Dear Tristin, We deeply apologize for the poor experience. We do stand by the quality of our product which is why we offer the 90 Day Satisfaction Guarantee. Sometimes, the 3rd party carrier mishandles the package which causes damage. We try to use as little packaging as possible while protecting the order and conserving materials in the best interest of our environment. It is very uncommon for our customer service team to take longer than 24 hours to respond to email message. We recognize that we need to improve and we value your comments. We ask all customers to review our video tutorials but, we understand that not everyone is going to do so. It is important that you understand that we have to follow procedures to ensure that your device is faulty before sending replacements. We do not want you to feel that we have placed blame on you for the defective product, please accept our apologies. We hope you can find it in your heart to forgive us. All the best with you and your growing family. Take Care, Team Baby Doppler