BabyDopplerReviews of babydoppler.com

Response from BabyDopplerFeb 7, 2023

Hi Madeline, Thank you for sharing how you feel. We completely understand how concerning your order’s delay might have been. We refunded your shipping cost since the package wasn’t delivered in the timeframe agreed to. We also want to clarify the reason behind the change of resolution for the issue. Your order appeared to be lost at the time the replacement was offered, until the carrier informed us that they were experiencing delays due to a high volume of orders, but that the package would still arrive. Since creating a replacement would lengthen the wait for you, it was best to wait for the delivery of the original order. It looks like there are updates and an ETA already available for your package. We want to extend our sincerest apologies for the long wait time, and assure you that this is not a normal occurrence. Your satisfaction is our priority and we will always strive to make your experience the best one possible. Please do not hesitate to contact us if any assistance is ever required. With Care, Baby Doppler Team

Response from BabyDopplerFeb 7, 2023

Hi Katrina, 
 Thank you for expressing your concerns. We want to extend our sincerest apologies for the inconvenience. Sometimes, support emails might be filtered and routed to your spam or promotion folders. It appears we sent you the instructions for the refund/return process when we received your response on January 11th. We are waiting for your response to proceed with your refund. Please note that you can also call us at 1-800-590-2767 or contact us via chat through our website babydoppler.com and we will be more than happy to help. 
 With Care, 
 Baby Doppler Team