Ashley M.
Beyond disappointed
Beyond disappointed. Just don’t order from them they take money out of your account but make it impossible to reach them about your order. Not to mention if you get 2 day shipping it won’t come in within 2 days. And if you call or email they tell you they’ll get back to you within 24hours. THE WORST COSTUMER SERVICE. Would not order again as I’m having To jumó through hoops just to get an answer as to where my order is. Spoke with the carrier and carrier told me that they never received any package from them to ship out.
Response from BabyDopplerFeb 27, 2023
Hi Ashley, Thank you for expressing how you feel. We want to extend our sincerest apologies for the delay with your order and assure you that we refunded the shipping cost for you. Your order's hold up was due to a shipping delay caused by a high volume of pending deliveries for the carrier. However, it looks like there is an "Out For Delivery" update from the carrier, so the package should be handed to you today, February 27th. This is certainly not a normal occurrence and we appreciate your patience during this process. If any further assistance is required, please feel free to reach out to us at any time. With Care, Baby Doppler Team