Terra T.
I ordered my doppler Monday May 8th and…
I ordered my doppler Monday May 8th and while it was nice to get a notice that it supposedly shipped same day, my tracking number states that it has been sitting at the same location since may 9th. It was supposed to be here May 13th and it is now Monday May 15th and I still do not have my product. 4-7days shipping i should have had it by now
Response from BabyDopplerMay 15, 2023
Dear Terra, Thank you for choosing our Doppler and taking the time to share your feedback. We sincerely apologize for the delay in receiving your product and any inconvenience it has caused. We understand your frustration and we apologize for the discrepancy between the estimated delivery time and the actual delivery status. Our customer service team is available to assist you with any concerns or questions regarding your order. Please don't hesitate to reach out to us, and we will do everything we can to provide you with the most accurate information and resolve the situation promptly. Once again, we apologize for the inconvenience caused and appreciate your patience. Your satisfaction is important to us, and we remain committed to ensuring a positive customer experience. Thank you for your understanding. Best regards, Team Baby Doppler