shelby V.
I ordered on the 11th and tracking said…
I ordered on the 11th and tracking said it’s still sitting waiting to be picked up. Emailed customer service which said it was and would be delivered by 22. It’s the 22 and no package and tracking says still sitting at warehouse. I’ve ordered stuff after from other company’s that have already came to me. This is very unprofessional from a company designed to help women in pregnancy. ESPICALLY us high risk mamas.
Response from BabyDopplerSep 25, 2023
Hi Shelby, We sincerely apologize for the inconvenience you've experienced with your recent order. It appears that there were unexpected delays in the shipping process, which resulted in your order not being delivered as expected. We want to assure you that this is not the level of service we aim to provide, and it is not a normal occurrence. In response to the issues you've faced, we've processed a refund for your order since it seems to have been lost. We understand the importance of timely access to our products, and we deeply regret that we couldn't meet your expectations in this instance. If you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to ensuring a better experience in any future interactions you may have with our company. Thank you for your understanding, and we appreciate your patience during this unfortunate situation. With Care, Team Baby Doppler