Sarah S.
ZERO STARS
ZERO STARS Immediately after placing an order I was notified my order which had gone through would be “refunded” in 2 to 3 business days. That was 2 weeks ago. After trying to email and call this “company” for the last week I finally got an answer from someone who sounded like they were working in a foreign sweatshop 😂. They told me my refund had been issued and I’d already received it. Which I told them was a lie. Then they said okay we will reissue another refund. Which I got another email for. After calling my bank to check just as I thought they still haven’t issued any refund. I’ll give it a few days but if I don’t see my refund it may be time to try and take legal action if anyone would like to help shut them down 😁. I also think it’s funny they’re on here trying to cover ass saying they refunded people. No. They. Do. Not. Don’t do business with them as they aren’t a real business. My condolences to anyone who dealt with this during a time of loss as well. Truly pathetic human beings behind this “florist shop” Response to baby blues response Thank you for FINALLY doing the right thing and getting me my refund. I don’t know if it was because I DID in fact keep calling you, or because I turned you in to the better business bureau but you did get my refund to me about 2 weeks after you said you already sent it. You might want to rethink your customer service skills and I still rate you ZERO stars as I should not have had to go to all that trouble to get MY money back. I highly encourage anyone who deals with this company to skip the middle man an turn them in to the BBB. As for you baby blue. I hope you get what you deserve 😘
Response from Baby Blue FloristMay 11, 2023
Hello Sarah, Your ordered the mini orchids and there was no substitute we could offer for you and s owe went ahead and cancelled the order immediately becasuse during a time of loss it is important for our customers to have a fast opportunity to purchase something else from us or they can simply try another service. I also see that there is no email from you or phone call to express your concerns to us prior to this complaint. Furthermore, I have looke and called the bank and I am sure that your money was returned to you 2 days ago. I have emailed you the proof once again and so please look into your account again. All of our customers are refunded and we have an 100 Percent refund policy that we strictly adhere to. Id like to say that we service thousands of orders daily but sometimes availability of flowers creates an issue but we always get back to our customers to give them timely options. So sorry for your loss and we are always here for youuu