Baby Blue FloristReviews of babyblueflorist.com

Response from Baby Blue FloristMay 17, 2023

Hi Kim We take your review very seriously because this has to do with an elderly person. Your mother was refunded 2 days ago so pleaseee look in her account and you will see that the refund has already been placed. Now Id like to talk about a bit about her order and our service. Did you know that we send thousands of orders daily and that our negative review percentage is only .0001 Percent of our orders? This is because we go above and beyond for every customer and we work with the best of the best florists. The basket your mother ordered was not available so according to our policy we immediately cancel and refund orders so that the customer can either shop again or use another service. There was no email from your mom asking for something else so we just refunded her money. We are deeply sorry for the experience and if she had called us we are sure that we could have done so much better for her!!! We had no way to know she is elderly and she needs special help.

Response from Baby Blue FloristMay 17, 2023

Hi Joanne, I do not know why you cannot find us on the internet? We are here and visible to all our customers. We have serviced thousands of Mothers Day orders and you can see we have only maybe 5 bad experinces of which every customer was refunded because there was no local florist that assured us of delivery. When we are not absolutely sure an order will be delivered we cancel it because teh last thing we want is for you to miss the special holiday for your mom. We send thousands of orders daily and this Mothers Day we are proud to continue our amazing track record of looking for florists immediately and when it is impossible to send the flowers we let our customer know right away! We are proud of our honesty and we are always working to add more florists to our network but we did try so hard to get this delivery out for you!

Response from Baby Blue FloristMay 15, 2023

Hello Twolla, I can see that the funds were put back into your account already. As for the flowers, your husband was insisting on the sunflowers and they were not available, perhaps there was a deep meaning to the sunflowers and unfortunately as hard as we tried, we could not find them from any of our florists. We wish you both a happy day and hopefully next time you can trust our service to send on your behalf!

Response from Baby Blue FloristMay 13, 2023

Hello thereee Yes, we had to cancel your order. Our service is all about finding the best florist so that we can send an amazing bouquet of flowers. We do this for thousands of customers daily but during Mothers Day we have an even bigger task which is to make sure your order is delivered on such a busy day. In your case, we did not feel 100 percent sure that the delivery would be made and so we cancelled your order and issued a refund. I have looked and the funds will be in your account on Monday so stay tuned for that. Again, we are sorry for the cancellation but we part of our service is to protect our customers and we did this for you in giving you a chance to try with someone else. Thanks so muchhhh

Response from Baby Blue FloristMay 12, 2023

Our Edited Reply: Renee hello, Please look in your account I have called the bank and the funds are there. We service thousands of orders daily and we have an amazing reputation. We take the time to come onto this forum to express our dedication and hard work and to correct any mistakes we have made. In your case we have been truthful and open with you. Speaking to a sales person is the first step to our process. From there we process your order with our local florists and we go above and beyond to send perfect flowers for you from the best florist. Once we see that its impossible to do this in a given area we contatc our customers to tell them. We think this is actually the most amazing part of our service to you. Anyhow we extend an olive branch to you and we respect your opinion and wish you the best alwaysss. Hi Renee, Your order was received too late for same day delivery. You then asked for a refund and we did refund you immediately. The processing time of issuing banks is not known to us as it varies. However, I looked and I am 100 Percent sure the money will be in your account the latest today. Please dont be stressed okey? We are always here fighting for our customers in situations where an order is noıt possible to be made. The best part of our service is that we immediately refund our customers and then take up all other issues directly with our local florist. Please reply here if you continue to have an issue, thanks so muchhh

Response from Baby Blue FloristMay 12, 2023

Hello Brandon, good day to you. I have looked and we do not have any calls or emails from you. Just want to let you know that we are fanatical about our customer service and if you wrote to us we would advise you quickly as to what happened so that you do not stress over this issue. We thank you for trusting us with your orders. Both of your orders were rejected by the florist because of being backed up for Mothers Day. Our florists are responsible in not taking orders they are not sure they can do. We sent you cancellations immediately. Just as an FYI this time of year is most difficult in that all florists are extremely busy and best part of our service is that we do not take chances on holding an order that may not be delivered. By the way, your refund will be in your account today and latest tomorrow.

Response from Baby Blue FloristMay 12, 2023

I would like to answer to the following complaint: This company if they were legit, would work a little quicker to make their customers satisfied but they don't instead they make excuses. Your ordered May 5th and you have already received your refund within May 10th. May 5th was a Friday and so within 3 business days your money was back in your account. Perhaps you did not take into account that the weekend added more time to the processing. Also, we do not have an inventory as you say. We send your order to a local florist and we try to find exactly what you have bought harvesting the inventory of many area florists for you. In your case, you did not want to change the flowers to what was available by our florists in that area and so we promptly refunded you