Baby Blue FloristReviews of babyblueflorist.com

My husband placed an order for our anniversary and later received an email letting him know that they would not be able to deliver the order and it would be refunded. Disappointing but not really a big deal. What WAS a big deal was having to contact them two more times before they actually processed the refund. It feels like they were trying to keep the money and hoping we wouldn't notice.

Canceled my order without enough time to order from somewhere else. They took my money immediately, I wonder why it can't be returned immediately. Wish I had looked at the reviews before I ordered.

I called to have flowers sent to my friend's funeral. Flowers were never sent and they did not have a good excuse. They claimed that they issued me a full refund over a week ago, but I have yet to receive any money back. I have reported this company to my bank as a scam and for fraud. These people should be ashamed of what they are doing and they will not get by with it!

This florist could not deliver to my address and charged me. After nearly two weeks, the refund was given and is now in my bank. BTW, they did offer to send a bouquet for free to the recipient which was very nice. Jane

Same mess...well it stops with me...my husband works for the feds and I'm coming for you... refund my mf money now... Geneva Jones is my name remember it

I too was scammed ! I ordered a sympathy arrangement and immediate got an order it was cx due to flowers not available!! Email said credit was issued and as so many others didn’t get the refund ! I will be going to my bank now and get that fraud process started. Kathleen Kaur is the customer happiness service 😡manager? Doesn’t seem that floral business have flowers 🤥 Update after call the 1-800 # below I did speak to someone and they too said the bank didn’t release it and it should be back in acct in 1-2 days ! I hope they make thing right 🤞🏻

Yes, I did get refunded for the flowers that I'd ordered from Baby Blue Florist...long after business hours were over, but on today's date nonetheless. Sorry, I do not hand out medals for a business' doing the right thing. Following my previous review on this site, I received an email from them, assuring me of my total refund today and, as others have also received, an offer to send a free replacement bouquet and apology to the original intended recipient. In this email, I was asked if I would consider writing an updated review of Baby Blue Florist. When today's business day drew to a close and there was still no refund, I replied to that email, declining the offer of a replacement flower arrangement and stating, among other thoughts, that I would update my review when every cent that I had paid was refunded and cleared back in my account. Here is the updated review. Baby Blue Florist talks a good story, but that story has holes. An order that is canceled by the florist mere minutes after the transaction is complete, particularly when no reason offered, sends up a red flag or two in the customer's mind. (The original "total refund" email from them to me made no mention of the unavailability of the flowers I had ordered. That information was emailed to me this morning, following my public review and two business days after the transaction.) For instance: with all the local florists in the intended delivery area, is it really possible that not one of them was able to fulfill the order as requested? Or, because mere minutes had elapsed since the transaction was completed, did Baby Blue even try to locate a local florist that could? Another question arises: could it be that the local florists have had previous experiences with Baby Blue Florist that they do not care to repeat? That last is not my concern - except when it involves an order I've paid for that, apparently, will not be fulfilled. Other red flags: why did Baby Blue Florist not attempt to offer me a substitute arrangement, but instead presumed what I had ordered was the only one I would accept and that I would prefer having nothing to having a different arrangement? Why did they not attempt to call me so I could reorder something else, but instead sent an email, presuming I would see that email in time to order a different arrangement? Why did they process my payment BEFORE they knew they could fulfill my order? And why did it take a public review from me to get a response from them? Also, why is the phone number listed for them "answered" with music and nothing else? Why were both their public response to my review and their email to me riddled with grammatical and spelling errors? That last question is to highlight the fact that a business, particularly an online business, is judged by its presence in black and white. Literacy matters. My conclusion: Baby Blue Florist did not uphold their end of the transaction with me. Their communication skills with this customer were decidedly lacking. Basically, I had to complain to be refunded. In short, I worked harder than they. Let the buyer beware.

Pretty sure I've been scammed, I'll be happy to change my review if not. Like others, received an email within minutes of placing my order saying that the flowers were "not available", even though they charged me immediately. Did not receive a refund, emailed them and received the response from Cathleen Kaur stating she was "working on it". 13 days later and no refund, when the email said it would be 2 days. Don't be duped. UPDATE: a refund is pending after multiple emails and a phone call to 800-723-7788 (which did not seem like a real business phone, I called twice and got the same woman who said "hello?"). I'll change the review when the refund hits my bank account. UPDATE: the refund came through as well as an email from Hazel asking if they could also send flowers for free. None of this makes any sense and something seems off. I would not recommend this business as it just does not seem above board, but I'm grateful to have received my refund.