Trish
Waiting for refund on an order that was…
Waiting for refund on an order that was cancelled 😠.. quick about taking my money and leaving me with nothing..bad way to do business

Baby Blue is a premier online florist with the absolute best of the best in flower concierge services including agent follow us with our local florists, fanatical customer service, constant updates, full responsibility for every order with an 100 percent satisfaction guarantee.
Baby Blue Florist (babyblueflorist.com) has 277 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 231 reviews with 1 star · Clear filters
Trish
Waiting for refund on an order that was cancelled 😠.. quick about taking my money and leaving me with nothing..bad way to do business
Duke A.
this is a scam.... customer service is rude and very disgusting .... they took the money and immediately sent no delivery message with a fake refund receipt ... days of trying to reach them to actually refund the money has been countered with more disrespect and lies.... sending useless automated messages from (Cathleen Kaur -Customer Happiness Manager).... this is a SCAM and must be stopped ...
Response from Baby Blue FloristJul 20, 2023
Duke Helloooo Your order was voided from our system the same day. You ordered red roses for quick delivery and it was impossible. Knowing the timing request was impossible we voided the order out of our system which means your credit card was never charged.
Kim
SCAM!!! It’s been weeks and I have still yet to receive a refund. DO NOT USE! Update—Finally, it took writing this review to get a refund. Email after email telling me to be patient but immediate after the review posted. Buyer beware!
Response from Baby Blue FloristJul 13, 2023
Hi Kim! I have manually enetered a refund for you although we see a refund was palced timely. Please would you contact me if you see a double return to you?
Ron D.
I ordered Roses, chocolates and baloons for my wife on our anniversary. They just refunded my card without letting me know so she got nothing on our anniversary when she is out of town away from me. It was very important so hopefully if you read this you can make a better decision than I did and choose a different service!
Pam
Ordered flowers for my aunt's 83rd birthday, within hours I got an email stating they didn't have the flowers for my bouquet and that I would be getting a refund, they could have called me and offered to send different flowers but didn't, two months later I still have no refund and they won't answer my emails. If I could give them a score lower than a 1 star, I would do so. Finally had to go to my credit card company and file a dispute. Don't order from these people.
Resa B.
I wish I could give it less than one star. I ordered flowers on June 19. Withing 15 minutes I had an email saying they had to cancel my order and a refund would be issued. After a week, my refund had not appeared. I called and was told to give it a few more days. Each week, I've called and been told "it will be there in 2 days". On July 5 I called because I still haven't received my refund. "Trevor" (pretty sure that isn't his real name) said "oh there was a technical difficulty and we had to reissue the refund. It will be there Friday" when I asked what we are going to do if it's not there, very rudely he sighed said "it will ma'am". It's Tuesday July 11 and still no refund issued. Terrible service, no effort at all to make it right. Save yourself the headache of dealing with this company and avoid it altogether!!!
Response from Baby Blue FloristJul 13, 2023
Hello, I haVE JUST MAnually sent funds back into your account. I cannot see from my side what the issue was but although we are showing a refund on our end I have decided to send a second one to you in good faith. Please let me knowww.
Melissa L.
Do not use this site, it is a scam. A friend of mine used them. You will not get your money back. I hope they get busted soon to save other's from this situation.
Holly
I would give then less than 1 star if I could. I ordered flowers for my mom in the hospital and within minutes, my order was cancelled. I am still waiting on my refund and tired of the emails asking me to be patient. I will be not stop trying to get my money. I have hired an attorney just to make these scammers stop doing this to others. It's sad how we work hard for our money just to have someone try to steal it from us. I will make sure I post about this company on every social media website possible and will be contacting better business bureau. Sad. Thanks Baby Blue Florist, I hope stealing my measly $59 was worth it. I want u to know that I have a family and have to provide for them but you have made that difficult for me because $59 can go a long way when you are on a tight budget.