Babybest.StoreReviews of babybest.store

Response from Babybest.StoreJun 3, 2026

Thank you for your feedback! If there are any suggestions where we can improve we are always ready to hear your feedback at [email protected]! Best Regards, BabyBest Customer Support Team

Response from Babybest.StoreJun 3, 2026

Hi Elena, I am sorry to hear about what happened to your order, could you confirm if the box that products came in, looked like it could have been damaged during transport? It is against our company policy to send products like that, so I just want to understand better, is it possible, that during transit box was pressed and that's how cartoon top has opened as well as how that plastic has been broken. Have you found that broken plastic within the package box? Please clarify those details here or at our dedicated support e-mail, so we can get to the bottom of this situation, to make sure it never happens to any parent again! Also for fast response and mitigation of these kind of situations please contact us at [email protected] and we will do our best to provide you with top notch customer service. Best Regards, BabyBest Customer Support Team

Response from Babybest.StoreJun 3, 2026

Hey Edvin, sorry for the late response, we weren't getting notifications of new reviews, due to misspelled mail in our trustpilot account. I just checked your order and I do see it has arrived, already sometime ago, can you confirm? We apologize for the delayed shipping time, for some reason customs have had your package for quite sometime, which resulted in delayed delivery. It seems to be a one off incident and it shouldn't be happening again! We appreciate your input and are ready to grant you 10% OFF one time discount code for your next order. For the discount code, please contact us at [email protected] to receive your coupon. Edit: I see you have already talked to one of our representatives via email and you have been sent additional two units of formula to get it faster, until customs have released your original package. If you could kindly update your review to reflect that information, it would be much appreciated! Best Regards, BabyBest Customer Support Team

Response from Babybest.StoreNov 30, 2025

Thank you for your feedback, it means a lot to us! If there is anyway we make customer experience more convenient let us know at [email protected] and we will do our best to make it happen! Have a great day!