A. M.
Wish I had never ordered
Cannot be reached by phone, when you call the phone # on website they instruct you to email? What’s the point of having a phone #? And you’ll wait days for an email response. The classic mattress/mattress cover is a joke for the price you pay- the zipper broke within one use. And it is next to impossible to place this cover on mattress bc of the foam material. Should be simple/quick due to how much babies spit up and mattress cover requires washing. I also wonder if this foam mattress/cover is truly non toxic? Contains polyester? At this point we emailed them explaining issue and also placed an order/upgraded to the relief wave mattress/mattress cover for $90 (you cannot just order a cover separately). We have spent $600+ on crib + parts already. Thankfully the relief cover is easier to place on mattress. Our email asked for a refund for mattress and cover and after 5 days wait, their response is they will send us replacement? They “don’t refund”. We don’t want a 3rd mattress + cover. So wasteful. Great reviews on website etc are deceiving. Terrible /difficult to reach customer service - would never purchase again or recommend to new parent. Quality customer service makes a huge difference if you want repeat buyers and babybaby us falls very short. All this said, we do like the bassinet itself. Lightweight and nice looking. But again would not have purchased (cheaper non toxic options out there) if I had known how much customer service is lacking.