Baboo TravelReviews of baboo.travel

Response from Baboo TravelJul 3, 2026

Hi Anne, thank you for sharing your feedback on your France travel planning experience. We’re glad we could help with parts of the transportation for your Paris, Le Mont-Dore and Pontlevoy itinerary, but we’re very sorry that key information reached you later than it should have. You were right to expect clearer timelines and more proactive updates before departure. Rick, from our dedicated travel planning team, coordinated with our France-based local experts, but we recognise that their delay in replying, created unnecessary stress and that we need to improve how deadlines are managed and communicated. We appreciate your candour, Anne, and we’re using your comments to strengthen our process for future tailor-made France holidays. Warm regards, The Baboo Team

Response from Baboo TravelDec 15, 2024

Hello Kristin, Thank you for sharing your feedback and for your candid review. We're glad to hear that you appreciated the communication from our travel experts and were satisfied with the transportation services arranged for you. However, we're sorry that the itineraries did not meet your expectations in terms of personalization and local insights. At Baboo Travel, we strive to connect our travelers with local experts who are supposed to craft bespoke journeys tailored to each traveler's interests. We regret that this aspect did not come through strongly in your experience. We take your feedback seriously and will discuss this with our team to ensure our itineraries better match our clients' unique preferences and showcase authentic local knowledge going forward. We appreciate that you took the initiative to enhance your travel experience and are pleased to hear you found exciting options independently. We also recognize the importance of every aspect of the journey and how crucial it is to deliver it right every time. If you decide to give us another chance in the future, we would be more than happy to take extra steps to ensure your itinerary is perfectly aligned with your desires and expectations. Please don't hesitate to reach out to us so we can make it right. Thank you once again for your feedback. Best wishes, The Baboo Team

Response from Baboo TravelOct 8, 2023

Hi Suzanne, Thank you so much for your feedback and for using Baboo for your trip to Northern Albania. We're glad to know that you found our support team efficient and our communication prompt. Your feedback regarding the coordination process is greatly appreciated. We understand the extra layer of communication may have seemed a little frustrating at times - please bear in mind that at Baboo, our primary role is to connect our esteemed travelers like you directly to local experts. The reason we operate this way is to ensure that local economies benefit directly, and our guests have an opportunity to receive the most personalized and unique experiences. We apologize if this wasn't clearly laid out from the onset. In the future, we will strive to explain our role more effectively and take your feedback into account to improve our communication channels with our partners on the ground. We would be more than happy to help you blaze another trail, and we believe your next experience with us can be more tuned to your expectations. Please don't hesitate to reach out again for your future travel needs. The Baboo Team