Holly K.
It has been a struggle so far
I have been arranging a trip in the Netherlands for about 6 months now and trip is upcoming in 3 weeks. It has been a struggle right from the start and I have had two conversations with a senior Baboo representative with regards to inaccuracies in the documentation provided by the local Netherlands travel outlet. Nothing comes easily and I need to continually review and edit all the information. Often information does not come and I have to ask for it several times. For example, we want to plan our free time but we can’t yet because we don’t have the dates and times for our tours and excursions booked through Baboo. We don’t have train times or anything except hotels at this point. I’m not sure if it is a cultural barrier, but the Netherlands people don’t seem to care. The Baboo representatives do seem to care, but it seems they don’t have much control over their local reps. I will review again once the trip is completed and hopefully it will have a good outcome.
Response from Baboo TravelJul 22, 2024
Hello Holly, Thank and we're sorry to hear about the difficulties you've been experiencing with the planning of your trip to the Netherlands. It's certainly not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention. We understand how crucial accurate and timely information is, especially when it comes to preparing for an international trip. I'm genuinely concerned to hear about the challenges with obtaining documentation and the required details for planning your tours and free time. We strive for seamless communication and efficiency, so it's disappointing to learn that this has not been your experience. Please rest assured, we take your feedback seriously and are already looking into the matters with the local travel outlet in the Netherlands to ensure corrections and improvements are made swiftly. Our goal is to ensure that all the necessary details, including tour schedules and train times, are communicated to you as soon as possible. We value your patience and are committed to turning your experience around in the remaining weeks before your trip. Should you need immediate assistance or have any more concerns, please don't hesitate to reach out to our dedicated support team which is available to help you 24/7. We hope the upcoming trip will exceed your expectations and look forward to your post-trip review. Thank you for choosing Baboo Travel, and please accept our apologies once again for the inconveniences faced so far. Best regards, The Baboo Team