AzpoolshopReviews of azpoolshop.com

ordered a Hayward Navigator for $200 (as advertised) they sent a Hayward Pool Cleaner. I sent them a complaint message but they never answeredl DONT DO BUSINESS WITH THESE PEOPLE !!ll. I am very sorry I did. I cant seem to get them to exchange or even anwer so I am stuck with the wrong vacuum cleaner. At least I got something from them that works.

They. Are the worst. And. No. Phone. Number. Wil over charge. you. Return. Restocking. Fee.

I ordered a pool part before checking this company’s reviews. I decided to cancel within five minutes of placing my order. They charged me more than $80 as a cancellation fee on a $1345 order. This is a terrible terrible company.

Received exactly the item I ordered in exactly the condition advertised, with rapid turn-around and delivery. No complaints with this interaction at all

Website doesn't even work! Connection was blocked by cloudflare.

Sells inferior MX8 parts as a "GENUINE" Zodiac Tune-Up Kit in bags. I chose this merchant because of the assertion on the product page that this *kit* is “GENUINE”. As soon as I opened the bubble packed envelope, it was immediately obvious that these items were not of the expected quality and did not bear the familiar Zodiac trademark. When asked how they’d like to remedy the issue the response was, “They are Jandy parts, but if you don’t like them, return them for a refund” Knowing these were not “GENUINE” Jandy/Zodiac parts I set out to contact Fluidra (The parent company) and was told in no uncertain terms that if a merchant wasn’t on the provided list, I would not be buying “GENUINE” parts for my MX8. In short order I returned the items and true to their word they refunded the purchase price minus 20% (For no particular reason other than they could). Fortunately, I used Amazon Pay to complete the transaction. Amazon made it very easy to get the missing 20% back, so I’m only out $6.45 for the return shipping. At this point I should point out that this was NOT the customary kit from Zodiac in a single box bearing the part number R0796200. This was a collection of poor quality parts packed in two poly envelopes. My bad. Had I not been in a hurry and looked more closely at what I was buying, I would’ve spent the extra money for the real deal. In short, ”Don’t do it. Just don’t do it.”

COMPANY CANCELLED ORDER BECAUSE THEY "DON'T WANT TO DO BUSINESS" WITH ME. I'm not often moved to spend a lot of time logging into sites to post reviews about vendors, but this one takes the cake. OK, here goes. I wanted to buy a part for my pool heater, and I called Best Pool Shop (bestpoolshop.com) in Los Angeles, California, to inquire about warranty details and availability. The person I spoke to was immediately rude and hostile to my inquiry. Somehow I was an idiot for asking about the warranty from the manufacturer. They could have said politely, 'sorry, I don't have that info." I said 'OK, thanks' in an unhappy tone and hung up. No angry words were spoken by me, however. A very weird experience. Next, I placed an order for that same part from AZ Pools on their website. The order was accepted and confirmed. A short time later I got a notice saying that the order was cancelled and refunded. I emailed AZ and asked if the item was out of stock. The reply was, "No, we just don't want to do business with you"! I replied to this message with the question, "Why in the world not?" The answer I got was "You keep proving that we did the right thing!" Seeing as how I had no previous communication with AZ Pools (supposedly in Arizona), and they just had my bare bones website order with no added comments by me, I concluded that this individual also owns/controls both Best Pool Shop and AZ Pools-otherwise, how could he be hostile to my order? What kind of business turns down a $250 order? What kind of business gets so quickly hostile on a phone call about such an order?

Order a replacement cell for my Jandy salt system. The item arrived rattling around in a large box. Upon opening the salt cell was just placed loose in the box with no packing material to secure it. Their customer service was rude and argumentative at best. I suggest buying elsewhere.