Azimuth Group Van LinesReviews of azimuthvl.com

My parents chose Azimuth to move from Colorado to Missouri. They were originally told they would be paying $20,000 for the full services; then my mother was surprised when Azimuth came and conducted a "second estimate," which charged an extra $10,000 for items of furniture my mother had failed to mention, but this was within a week of the packing up date, so my parents bit the bullet. Packing up went fine and my parents headed for Missouri. They waited a week and called Azimuth, who couldn't provide a delivery date, because "summer is the busiest time of the year" and "they didn't have access to a semi-truck." My parents stayed at an AirBNB, then an extended stay hotel, then finally rented furniture and moved into their house. In the mean time my parents and I were calling every day asking for details on delivery. The reason I'm giving Azimuth two stars instead of one is due to their customer service rep, Anthony, who talked to us every day. Unfortunately, he clearly didn't have much access to company information and all he could really say was "We will call with confirmation once we have it." After several false dates two weeks after the furniture was expected, the final date was settled - a full three weeks after my parents had received the keys to their home. The delivery was all right, although several lamps and pictures were damaged once unwrapped. The delivery men were amiable and worked hard. They arrived at nine but left very very suddenly at four, almost from one moment to the next. My mother pointed at a vase she wanted unwrapped and somehow the driver misunderstood her and loaded it back on his truck. That vase was antique and cannot be replaced. They also refused to assemble a large wardrobe, even though in Colorado my mother was assured that everything that was dissembled would be reassembled by Azimuth. The driver handed my bewildered mother $200 to "pay a handyman to do it." In short, Azimuth is quick to get your money and make promises on the front end, but may fail to follow through. Regardless of broken promises (and furniture), they will collect 100% of the money they charge. My parents had to pay 75% before delivery and the final 25% before the truck could be unloaded. If you choose Azimuth, be ready to be very flexible with your delivery dates, watch out for that "second estimate" the company will conduct, monitor them really carefully when they wrap up your things, and take some blood pressure medication before you call their customer service. Update: It’s also worth mentioning that somehow my parents’ generator never made it off the truck. It took them a few weeks to realize it was missing.

I used this company to move across country. I used Safe ship to contract this company for me. The pick up was great. The movers were nice and efficient. I was called with a time and date prior to pick up. The drop off was another story. I was never called prior to the drop off. I was called the day of drop off a couple of hours before. I was told during the estimate my items would arrive in 5 to 10 days. I was expecting a call to set up a date and time. I wasn’t given that option. I was charged a $600 redeliver charge. To make matters worse, one of the movers left with my key fob to my apartment. He was contacted and never responded. My apartment charges for lost key fobs. One of the contacts of the company when told what happened, said it wasn’t their fault but he would reimburse me anyway. I would not recommend this company to anyone.