Azamara CruisesReviews of azamara.com

Since the capital fund took over the cruise, they started to cut the cost, taking out the signature small things out of the offering and benefit, that means a lot to the loyal customers, this will lead Azamara lose edge and customer for the long run. The onshore special evening event, from opera to music, beautiful and magic moments mean a lot to many, all gone. The special welcome and the in-room small things all slowly changed, the capital fund has no clue how to run cruise and build loyalty, what they are doing seems short term benefit for the immediate profit will lead Azamara lose the competitiveness and loyal customers.

Customer service is a joke. My mom called Nikki to book two rooms for out family. Nikki said she would hold the rooms and call the next day at 10am to confirm the flights. She never called back. By the time we figured out that she wasn't going to call, we called back only to find that she never held the rooms and the sailing was now sold out. This is completely irresponsible and has completely ruined our trip.

Booked aN Azamara cruise eight months before travel. Seemed like a decent deal. Ten weeks before travel they dropped the price by a several thousand pounds. When asked if they would offer the reduced rate, we were summarily told 'no'. Cancel your booking, lose your rather large deposit and then rebook. Customer Service zero out of ten. Integrity zero out of ten. My advice, which in hindsight i wish had followed,is book a reputable cruise line. Beware

Azamara cruise booked with friends we all decided to book the 4 table dine around with a different charge applied to each couple me and my wife have paid £55 more than our friends how can that be right Azamara . Needless to say Azamara customer service don’t want to explain this difference in charges, so my advice to anyone reading this would be avoid this company and go elsewhere.

We booked a cruise on Azamara Onward for August 2024 through our travel agent. We had IN WRITING on our booking form a $300 on board credit from a future cruise credit (Covid related) and also a $300 dollar per person excursion credit. (a promotion) When we tried to book a shore excursion at the travel agents the Azamara agent took it off the on board credit not the excursion credit. Azamara then said we did not have any other credit even though it was on our booking form. The travel agent was on the phone for over an hour only to be told we had been misinformed! This would appear to be mis- selling. We were so angry that we cancelled the cruise, losing our deposit of nearly£1000. We have sent the paperwork TWICE to the US office requesting the return of the deposit as we do not think it is moral to give credit and then as soon as booked deny all knowledge of it even though it is clearly written on the booking form and also on an email from Azamara confirming the credit. To date we have heard nothing. We would NEVER book with this company again.

Angeblich sollen wir eine Reise mit der Azamara Quest über das Internet gebuch haben, obwohl wir bereits eine Buchung bei Dreamlines haben. 4 Tage nach der angeblichen Buchung Reise annulliert. Die Annullierungkosten CHF 788.50 !!!! Eine absolute Frech- und Unverfrorenheit. Schade gutes Schiff und gutes Personal, ausser eben die Verwaltung.

Azamara are a nightmare company to deal with, particularly at the moment. We had a nightmarish time for months before we boarded and not only were we ill with a gastric problem on board, but they refused to honour our 400USD on board credit. Many people had the same issue, but after spending a whole afternoon trying to contact a lady in the US office I managed to get ours sorted. There were too many other issues to mention here. However, the staff on board were very good.

Took a cruise with Azamara in 2022 and had a lovely time, so when I got an email with early booking specials in Sept. of 2023, I checked it out. A few really good deals were on the website, so we selected a Sept. 2024 cruise in Greece. We paid in full at the time, but only chose that one because it was a good deal and we liked the cities it included. We otherwise would not have selected it because we have been to Athens before, and my husband teaches so he would have to get special permission to take a vacation in Sept (as opposed to the summer) and find someone to cover his classes. Eight months later, on Easter Sunday, we get a random invoice for over $5,000 with no explanation. Customer Service wasn't even open that day. After a week of trying, Azamara won't honor its original rate. They say they can change the price at any time, even after payment in full, and the price we got was a glitch (even though a few other prices at the time were similar, and as of yesterday, another cruise is listed at just a couple hundred more per person than we paid, plus that one has $1,000 in onboard or airline credits being offered). If they would have just contacted us right away, we could have avoided the thousands we spent on non-refundable flights to get to Greece for the cruise, but they didn't. Here we are, less than 5 months out, and they won't even offer us a discount on the current price, even though it was cheaper at other times (and we were deprived of a chance to book at those lower rates because we thought we were already booked). They said pay the new full price or get a refund, period. I never would have booked this cruise at the "full price" they have now - which is double what I paid for the 2022 cruise I took, by the way. Anyway, I have never left a bad review in my life, but I feel like I need to post this everywhere I can to warn people. We started researching and saw this has happened to others, too. If this has happened to you, I would encourage you to also file a report with the FTC at reportfraud.ftc.gov. At least maybe those of us who have been treated this way can save others from the same fate.