nappiral
Axiom Support
Final edit - support send a new SSD and the pc is working again. Thanks Edit - Thanks support for responding to the post and assisting with sending out a replacement SSD. Will provide a final update once completed. Axiom Support hasn't responded to either of the two emails I sent on 2/19/26 or on 2/24/26. Maybe they will read it here. I bought a pc from them on 12/9/26 as a Christmas present for my 13 year old. It's been used a handful of times since and then a week ago we turned it on to find the message below. Reboot and select proper boot device or insert boot media in selected boot device and press a key when powered on. Reached out to Axiom warranty contact first and the email bounced back and the address doesn't work...always a good sign. Then on to reaching out to support twice and they can't be bothered to even acknowledge receiving the email. To say the experience is underwhelming is putting it mildly. Working on next steps now.
Response from Axiom GamingFeb 25, 2026
We sincerely apologize for the inconvenience and the delay in our response. It appears your original email did not come through our system, which is why it was not acknowledged. We have now received your message and have responded to your inquiry. We want to make this right and get your system back up and running as quickly as possible. Based on the issue you described, it is likely that a SATA or power connection may have come loose. This is typically a simple fix. Please follow up with us via email so we can guide you step-by-step through troubleshooting. If needed, we can also initiate an RMA to have the system shipped back to us for inspection and repair. We appreciate your patience and look forward to resolving this for you promptly.