Marty D.
unusable and will do everything possible not to refund
Edited added after Axiom Gaming’s response again: I purchased a "gaming PC" from Axiom late 2025. When I first powered on the PC, it already had an “admin” account labeled for Axiom Gaming. In over 25 years of buying gaming PCs, I have never received a system set up like that. Exceptionally unusual and they claimed it was to "test" things. As soon as I tried using the PC for anything beyond start-up the GPU would crash.. under ANY load... the card fails as soon as any games were even attempted to be launched, and the GPU fans outright did not work. In all, this system was entirely unusable. Within hours of receiving it, I contacted their support. While they were responsive, the troubleshooting mainly involved suggesting I take the system apart and reseat components, which I was not comfortable doing. There were also delays in receiving a return label. After the PC was returned, I was told it needed to be “inspected.” Around 6 weeks passed without response. Only after the issue was escalated further was I told the system was allegedly “damaged.” That claim was not raised when the return was first received, and I can 100% swear on my best friend's grave that I did not cause any physical damage. My initial contact about the system not working was made immediately after delivery. After this experience, I looked into other reviews and noticed multiple buyers describing similar problems with systems not functioning properly and difficulty obtaining refunds. My main concern is the lack of accountability in resolving the issue once the product was back in the seller’s possession. I encourage anyone considering a purchase to read through customer experiences and make an informed decision.
Response from Axiom GamingFeb 3, 2026
We're sorry to hear this experience was frustrating. After the system was returned to us, our intake inspection found physical damage to the product that was not present prior to shipment. For that reason, the return did not qualify for a full refund, and a partial refund was issued in accordance with our return and damage policy. During inspection, the system was also powered on and showed signs of use, including a user profile set up under the name "Marty DuMont." This indicated the product had been used after delivery and prior to return. All findings were documented at the time of inspection with photos and internal records. When a returned item shows physical damage. We also made multiple attempts to facilitate the return by providing return labels, but the process was delayed despite our efforts to assist. If Trustpilot or the sales platform requests verification, we are able to provide the documented evidence for review. Edit: For clarity, the order subtotal was $539.99. A partial refund of $216.00 was issued due to physical damage identified during intake inspection, with no additional adjustment made, leaving a final balance of $323.99. The return label was provided on Wednesday, December 3, 2025, and the return was received and marked delivered on Thursday, December 11, 2025, at 12:25 PM. The partial refund was issued during this timeframe. Marty reached out to us today regarding this matter, despite the partial refund having been issued about two months ago.