Tony A.
Justin to the rescue!
Justin with AWRY was incredibly helpful in resolving a shipment issue with an order that was shipped on December 16, 2024. I thought the package was lost. I finally received an email from USPS that my package was in transit and arrived on January 24, 2025. Justin was willing to replace my whole order with no questions asked. Who does that these days!?! The last time I had a shipping issue with an online order I had to fill out all kinds of forms to get a refund. I was even expected to look in and around the bushes, contact my neighbors, etc. At any rate, I contacted Justin to let him know my shipment was indeed on its way and that no replacement was necessary. This is an example of true customer service at AWRY.



