AWOLReviews of awolvision.com

Allen displays great professionalism and pursues customer satisfaction. He is very timely with his responses to my questions.

My experience with the company AWOL is probably directly based on a service case. The contact was very friendly and the information came quickly. The service case was completed just as quickly. If the service in other companies was as good as that of AWOL, there would probably be even fewer complaints.

Quality product and quality service! I purchased the whole projector package with the floor sizing 130” screen and the thunder beat sound system. Easy to set up. Looks great in the room. There isn’t a huge screen in your room when not watching.when watching it is crystal clear and bright, and the surround sound puts you in the middle of the action. But the best part was actually a few months after purchasing the system there was a malfunction with the projector. As a manufacturing quality manager I know a defect can happen. The question is how it is handled. I was more than satisfied I was thrilled with their service. Allen from tech service contacted me quickly. Asked me to try a few things. After that he confirmed an issue with the projector and asked me to return it for a replacement. Franc from customer service took over. Sent me a prepaid UPS label. A week later had a brand new projector that somehow seems like it projects even better! In addition I mistakenly sent a piece of equipment back for the sound. They could have charged me for a new one. But Franc sent me a message telling me it was in its way. Make the investment with AWOL. Not just a quality product, but also a quality partnership!

customer support is excellent I love to recommend to all my friends

The LTV-3500 projector is next level in picture quality. We did option for the ALR cinematic screen so the room has to be fairly dim for a quality picture. It should be noted we had an issue with our first screen not fitting the aluminum frame. The screen itself wasn't parallel and narrowed to one end making it impossible to assemble the final aluminum frame running around the edges, nylon rods run the perimeter of the screen to latch spring hooks. AWOL replaced the screen free of charge in approx 2 weeks. Please note customer service is overseas so messages will come in the evening but they're very helpful and understanding. The new screen fit absolutely perfect.

I have been loving my AWOL Vision LTV3000 Pro now for 15 months bought it with a 100inch floor rising screen a match made in heaven, recently had an issue with the projector so contacted customer service and had an email straight back with help and advice on problem the issue was resolved and a replacement unit was sent to me within 5 days which was astonishing service, knowing that the back up service and helpful assistance is their after sales, is assuring, and I am very glad I made the right choice to become part of the awol family it was a pleasure to talk with the warm and friendly team at Awol thank you very much mr k thomas.

From start to finish, the experience with AWOL has been nothing short of amazing. The customer service and support team were incredibly prompt, professional, and patient. They quickly understood the issue and guided us step by step through the replacement process with genuine care and clarity. Thanks to their support, our screen is now working perfectly, and we couldn’t be happier with the outcome. It’s refreshing to see a company that truly values its customers and stands behind its product. We sincerely hope AWOL continues to grow and innovate—your dedication makes a real difference!

I purchased a product 8 months ago through an online retailer, and recently had a problem. I reached out to customer service and received a solution the same day! I can’t say enough how great the communication and swift response was!