Avoya TravelReviews of avoyatravel.com

After booking over 65 cruises and becoming a Zenith member on Celebrity cruises, I was looking for a new travel agent to transfer 14 future cruises held by Celebrity, Seabourn and Explora Journeys. The value is around 175k + for a suite and extra room for my son. The agent credited only 450$. His and Avoyas commission is somewhere between 15 and 25%. He blames AMA for setting the cap on booking credits or customer benefits. I have tried calling customer service at Avoya several times and still have not received a response. Agents like Shawn Power who appear honest and genuine on YouTube are the reason many people get frustrated with online agencies. I met the owner of a luxury travel agency on a wonderful Explora Journeys transatlantic sailing this Spring and will try using him from now on. His customer compensation is even better than Costco...which is very good in my experience. He also mentioned Avoya has a poor reputation in the industry and is best to avoid at all cost.

Just returned from an Alaska cruise. Cruise was great. However issues with our agent and trying to get answers was HORRIBLE. items listed in our emails about ships credit, drinks and other amenities never arrived. NCl said travel agents never processed the items. Avoya agent said it was NCL. Multiple emails and visits to the cruise customer desk and nothing resolved. I have sent emails and called avoya customer service every day over a week now. Nobody answers and voicemails do not seem to be processed. Multiple emails to customer service and nothing. Do not recommend this company.

I am writing a follow up review to my previous review in February. I was contacted by someone at the company named Rosalia soon after the previous review. Unfortunately I was on a cruise and did not have access to my calls. She left me a very nice message and sounded like she would be willing to help me. I have since tried to contact her several times by leaving messages (no one answers the phone). It’s fine that they don’t answer the phone but they don’t return my calls. I am writing on here with the hopes of someone contacting me again to rectify the situation. It should not be this difficult to get assistance and it’s really not in my nature to write reviews. I would love to change my review of this company if they would just help me.

Jeffrey Blanchette found us a greatly discounted price on a specific cruise we were interested in but couldn't afford at the brochure price. Quick response time and paperwork done within a day.

Avoya travel has always given us great service on our Cruise adventures. Debra Storrs, our travel advisor, has always provided us with a worry free cruise vacation!

I booked travel through an advisor affiliated with Avoya Travel Network, expecting a certain level of professionalism and guidance based on that affiliation. Unfortunately, the preparation and support provided were inadequate, and it directly impacted our travel experience. Key information that should have been clearly communicated in advance was not, leaving us at a disadvantage during an important trip. What was most disappointing was Avoya’s response. Rather than standing behind the advisors operating under their network, they declined any responsibility, stating the agent was independent. From a customer perspective, that distinction is meaningless when the affiliation is what builds trust in the first place. If Avoya does not ensure service standards or accountability among its affiliates, that should be made clear upfront so customers can make informed decisions.

Very slow at communicating and inaccurate in relation to claiming certain cruise cabins were booked out when I could see they were not on the cruise ships own website and confirming with other travel agents.

I accidentally booked an Alaska Cruise through Avoya Travel, was assigned to agent Elise Luteran who bullied me into purchasing items that we could've done without, she never discussed any possible alternatives for us I asked her to re-assign me to another agent, which she told me she would do. I've been calling Avoya Travel customer service for the last week, & there is not documentation of any re-assignment. Each call from Avoya Travel has left their customer service toll-free phone number for me to call, when I call customer service I am told that they cannot assist me with obtaining another assigned agent I will never book with Avoya Travel ever again, hope others will be advised how low Avoya Travel assistance is, and not book with them to prevent this from happening to them