Avoya TravelReviews of avoyatravel.com

I am writing a follow up review to my previous review in February. I was contacted by someone at the company named Rosalia soon after the previous review. Unfortunately I was on a cruise and did not have access to my calls. She left me a very nice message and sounded like she would be willing to help me. I have since tried to contact her several times by leaving messages (no one answers the phone). It’s fine that they don’t answer the phone but they don’t return my calls. I am writing on here with the hopes of someone contacting me again to rectify the situation. It should not be this difficult to get assistance and it’s really not in my nature to write reviews. I would love to change my review of this company if they would just help me.

I booked a group cruise for 8 people spending over $20,000.00. Offers that were supposed to be part of the purchase either were not honored or they fell short of being fulfilled. Stay away from their new plus package if you have a 21 year old adult and a person between the age of 19 and 21 in a shared room. Double check all confirmations you are sent. Take no one's word for anything. Check out all rooming policies on your own before trusting them to make the reservations. Bring copies of all paperwork with you and make sure your cruise travel agent is knowledgeable and not a newbie. Do not expect any help from the on ship customer service. They will tell you to contact Norwegian main office or your travel agent when you get home and your trip has become a bad memory to the person who paid for it.