Shilissa S.
Super easy to get, but horrible customer service!
It was super easy to get this loan with only fair credit. I was super thankful for the amount they loaned me as we were going through a rough patch. The payments were low so it made it easier to pay extra when I could. We had to pay twice a month, so with every paycheck which I didn't have a problem with. My problem didn't start till I had issues logging in. I would never get the security code sent to my email that is REQUIRED to log in to your account EVERY time. It turned into a hassle. I sent several emails after never being able to reach someone on the number provided on the website. And then the big issue I ended up with is not being able to switch bank accounts to pay my bill when I switched banks. I still have not been able to do so. If you call the number with-in the business hours Monday-Friday no matter what time you call, they are closed. No one responds to your emails. You can't switch bank accounts without calling customer service. So how am I supposed to pay my bill? So now I'm sure it's going to be reported on my credit and that was the last thing I needed. HORRIBLE CUSTOMER SERVICE! It might be super easy to get, but don't count on getting any help when you need it!




