Hi there,
We are really sorry to hear about your negative experience.
To help clarify, all transactions have to be manually selected the amount, confirmed and authorized with multiple proper actions in-app. Our system does not take auto payments. For all those transactions players can find the related records on the Balance page in-app.
If you have further questions regarding making deposits into your game account please feel free to reach out to our customer service.
Regards,
Avia Support Team
SM
Sam M.
The games are entertaining to play but…
The games are entertaining to play but do not expect to come out ahead with this company. They're scammers that are filling their pockets by using bots. My bad, using "historical playthrough" from players previous games. Do you know that if they use a player's past score and it wins, Aviagames wins the money from that game. They claim to be fair but they have a computer choosing which score to use and they win your money if it picks a score that beats yours. Trust that it will beat you nearly every time. Speaking from experience here. I played a lot before reading this in their T&C. You'll notice that you hardly see 1st place. You hit a new high score and end up in 4th place somehow. If using "historical scores" is not a way to scam as you say, why not make it known that an offline player's score was used. Label it somehow instead of making it look as it is a live player. You know it's not right. You can't have a computer selecting scores and have a possibility of winning. It's unethical and a scam. Stop collecting winnings or lose the bots then we'll talk about you being fair and honest.
::: RESPONSE :::
The truth of the matter is, you shouldn't have a chance to collect any of the prizes from a match. No matter what you call it, it's still your own software/algorithm that decides what score to use. Without a doubt, It's deciding score is going to win the match every time. You already keep some of the Entry Fee so why steal from the players even more. Most players probably think their actually playing against real live players in the moment. You could do things differently where there would be no need for you to fill in the remaining spots but let's call it like it is. You're just getting rich from deceiving and stealing from people.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for taking the time to share your thoughts.
We’d like to clarify a few important points to address your concerns.
First, we do not use bots in any cash games. There is no system designed to manipulate outcomes or “pick” scores to beat you.
Regarding Historical Playthrough, we provide clear explanation and information in our Terms of Service that you agreed to. Please feel free to revisit.
We know it can be discouraging when you achieve a strong score and still don’t place where you expected. In competitive matches, especially with players of similar skill levels, even small differences can affect the final ranking.
Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
Regards,
Avia Support Team
RS
Robin S.
Absolutely disgrace.
Absolutely disgrace.. can’t win due to bots and if you do win you get banned.. was playing 8ball strike play to win.. won £13 and while I was waiting for that to be paid I played more games and won a further £17 then got banned they told me it was for violating terms but won’t tell me what terms I violated.. absolutely disgraceful.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative review.
We do want to clarify that we do not use bots in any cash games. Our platform is designed to provide a fair and skill-based environment, where players are matched based on skill levels, and outcomes are determined by each player’s performance during gameplay.
Regarding your account, please know that decisions like this are never made lightly. When an account is reviewed, the relevant team carefully examines all available data and activity logs before making a decision. These actions are based on specific findings under our Terms of Service.
If you have any additional questions please feel free to reach out to our customer service team directly.
Regards,
Avia Support Team
AM
Abubakarr M.
Not Transparent
I feel like I was scammed into this thing. I was bored at the airport and wanted to burn time with some game. All of a sudden, I'm seeing several withdrawals from my account. It wasn't transparent at all.
Response from AviagamesApr 28, 2026
Hi there,
We are really sorry to hear about your negative experience.
To help clarify, all transactions have to be manually selected the amount, confirmed and authorized with multiple proper actions in-app. Our system does not take auto payments. For all those transactions players can find the related records on the Balance page in-app.
If you have further questions regarding making deposits into your game account please feel free to reach out to our customer service.
Regards,
Avia Support Team
HA
happygolucky
Dont give them your ID. Think about that.
Regarding Solitaire Clash:
I do not recommend this game
There’s many reasons why I don’t recommend them primarily it has to do with the way they process withdrawals. When you first start winning, it’s easy to get your money. But if you continue winning, they limit the number of withdrawals you can make in a day if you start withdrawal frequently during the week then they want you to verify your PayPal or Venmo or credit card so you do that and then if you start winning some more they want to scan in your drivers license or passport, which is absolutely unnecessary. What bothers me is they never ask you for your drivers license or passport to send them money. I do not trust this company enough to give them a copy of my ID. I just think that’s very very shady to ask for a copy of somebody’s ID. Especially when it wasn’t disclosed when they deposited money into the game to play.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for sharing your concerns. We understand why this process might feel frustrating or uncomfortable, especially when additional verification is requested later on. We really appreciate you taking the time to explain your experience.
Please allow us to clarify that verification steps are part of our standard security process. While deposits can often be completed quickly through payment providers, withdrawals require additional review and verification to ensure that funds are being sent to the correct account holder and to prevent unauthorized activity or fraud.
We also want to be transparent that withdrawals are reviewed before being processed, and while there are limits such as the number of withdrawals within a certain timeframe, these are applied consistently to all players to ensure fairness and proper processing.
If you have any questions about the verification process or need help completing it, please feel free to reach out to our customer service.
Regards,
Avia Support Team
LF
Lisa F.
Aviagames support are no help with…
Aviagames support are no help with issues. I got locked out of my account and they say they can't help me or tell me what happened to my account. Don't use them if you don't want issues. It's a scam.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for reaching out and sharing your experience. We are really sorry to hear how frustrating this situation has been for you
If your account access is restricted due to a review, please know that decisions like this are not made lightly. Our relevant team carefully reviews all available data and activity logs before taking any action, to ensure that decisions are based on accurate information and applied fairly.
Unfortunately, we unable to locate your game account and provide further assistance. Should you have any questions regarding any matches, please feel free to contact Player Support in-app or at https://www.aviagames.com/support so that we may help. Thank you :)
Regards,
Avia Support Team
EN
Eduard N.
Bingo
the app and all the games from aviagames are a scam.
i deposited £16 and they noticed i won £60.
they closed my account on the pretext that i have other accounts.
i don't have any other accounts.
it's all a scam but i have complained to the ombudsman
I will file a criminal complaint against the director of CHEN, for fraud through bot methods and money laundering.
Response from AviagamesApr 10, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
With the provided information, we have located your game account and found that it has been banned for violating the Terms of Service. Here's link to it (UK version): https://www.aviagames.com/terms-service/gbr
Should there be any questions, please contact Player Support in-app or at https://www.aviagames.com/support. Thank you:)
Kindly,
Avia Support Team
HN
Himadhar N.
I had a very concerning experience with…
I had a very concerning experience with Aviagames.
In March 2025, I clearly informed their support team that I had multiple accounts and provided all the account IDs. I also raised concerns about my behaviour and requested that restrictions be applied to prevent further deposits.
Despite this, I was still able to continue depositing money across multiple accounts, including accounts that were already known to them.
Their response later confirmed that restrictions were only applied on an individual account basis and not across all accounts, even though they were aware that I held multiple accounts.
Because of this failure to implement proper safeguards, I incurred further financial losses that could have been prevented.
When I requested a refund, they refused and relied on their terms stating they do not provide refunds.
This is not about losing money — it is about the company being aware of a customer’s situation and failing to take appropriate action.
I would strongly advise others to be cautious.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for taking the time to share your concerns. Please allow us to apologize for the negative experience.
We take matters like this very seriously, especially when a player has expressed concerns about their behavior and requested restrictions. We do want to clarify that account restrictions is applied on an individual account basis and require a specific request or completed form for each account before we can proceed. This is to ensure that actions are taken accurately and only on the accounts confirmed by the account holder. Also, players are allowed to delete their accounts without having to come to Player Support.
Regarding your refund request, as previously explained, under the Terms of Service you agreed to, players are responsible for all activity on their accounts, and deposits are non-refundable.
We truly appreciate you bringing this to our attention. If there’s anything further we can help with, please don’t hesitate to reach out to us.
Regards,
Avia Support Team
