I downloaded the app and started to play. After a number of games, I was shown that I had just over £13 to my credit. So I went onto another game using £5 from my winnings, supposedly to win £12. I did win the game, but discovered no extra money in my box but £5 had been taken from my bank account. I had set up the payment via PayPal but they have said they cannot refund my money. I have deleted the app and now want my money back.
Response from AviagamesAug 6, 2025
Hi there,
Thank you for contacting us. Please allow us to apologize for the negative experience.
Based on the description, we'd like to assume that you might have misunderstood how deposits and withdrawals are made in the app. Please note that "deposit" means to make deposits to the game account balance while "withdraw" means to withdraw from the game account balance.
Based on the provided email address, we have loacted your game account. Our agent will be contacting you via email to help. Thank you :)
RI
Rita
SCAM 🚩🤡🐷
SCAM 🚩🤡🐷
There are tons of accounts with female names and male photos, or male names with female photos. Is your hypocritical system flawed? I confirm, no matter what score you get, the two remaining players who are still waiting will immediately overtake you with astronomical results. When you report this issue to customer support, they try to force you to accept their arguments and gaslight you for being unserious. So, when you manage to win something, run away before you lose. Pay for winning, pay for losing. It's better to invest your hard-earned money in the stock market or cryptocurrency.
Response from AviagamesAug 6, 2025
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
To clarify, players are able to choose their in-game usernames and avatars based on their own preferences as long as they are not violating the Terms of Service.
Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
Should you have any questions, please contact Player Support in-app or at https://www.aviagames.com/support our agents will be glad to assist.
Thank you :)
SU
Simon Underwood U.
Customer service
Can't believe Avia app . spoke to customer service to reset your app . Work for a couple of days. Now can't log in .it sor it out
Response from AviagamesAug 4, 2025
Hi, Simon
Thanks for reaching out! We are sorry to hear that you had a negative experience.
To better assist you, could you please provide your in-game UID, username, linked email address or linked phone number? Once we have more information, we’ll be able to help you more quickly.
Looking forward to your reply. Wish you a great day!
Best,
Avia Team
VI
Vickie
PROFESSIONAL SCAMMERS
PROFESSIONAL SCAMMERS
I had gotten to know Avia games pretty well, 8 Ball Strike particularly, users had very similar complaints regarding "historical players" coming in last second and winning all the prize money and I used to just think those people were nuts and needed to get a life lol. I was even very condescending with a lot of them, as we were encouraged to do so, giving them advice on how to be better at the game and such and I'm embarrassed about that now. I started looking into it, after about the hundredth complaint of the exact same thing, I started researching, asking around and turns out they were all right. When you create an account, the system auto populates you with a 1st name, space, last name + 3 random digits, ie. Laura Stephens891. Avia games does NOT cover the entry fees for "historical players"(the company calls them cucumbers, seriously.) so if there's a game with six players and only two of them are paying users, you're not going to win. Ever. If there are enough human players the best you can do is get 2nd and receive your entry fee back. So whenever the last human score posts, the match will populate with however many "cucumbers" are needed to place in the money. They will finish almost immediately with about 100 points more than the highest score posted. You have up to 70 minutes to complete a game, if a player finishes immediately or waits until the 68th minute there will still be spots to fill in the match because they need to know that score. At support, they didn't even tell us that we are watching a recorded game, that look like all the other games, so we wouldn't even know the difference, so to us we thought everything was legitimate, but it's not. You don't have to take my word for it, I encourage you to see for yourself but be warned, no matter how high you score Amy Stephenson644 will beat you and STEAL your money.
I do want to apologize to any of the players out there that ever spoke to me in support and I was mean or condescending to you, our bosses encouraged that, and I'm really sorry. Worst people I've ever worked for
Response from AviagamesAug 1, 2025
Hi, JB
Thanks for reaching out! We are sorry to hear that you had a negative experience.
To better assist you, could you please provide your in-game UID, username, linked email address or linked phone number? Once we have more information, we’ll be able to help you more quickly.
Looking forward to your reply. Wish you a great day!
Best,
Avia Team
DF
DAWN F.
Absolutely horrendous crooks
The verbiage, they use to withdraw/purchase items. Is very flawed and I believe it is flawed on purpose because they want people to believe they are withdrawing their funds but then take money from their account.Instead, this company should be shut down, and this is absolutely disgusting also, if you have problems deactivating your account, turn off your WI. Fi, and try again They tried to stop me from doing that. I no longer have my game. ID because I was successfully able to shut it down and deactivate it. However, I did hear back from PayPal that I'm not going to get a refund and they still use the verbiage, withdraw for your funds and then take money from your account.
Response from AviagamesJul 28, 2025
Hi there,
Thank you for contacting us. Please allow us to apologize for the negative experience.
Based on the description, we'd like to assume that you might have misunderstood how deposits and withdrawals are made in the app. Please note that "deposit" means to make deposits to the game account balance while "withdraw" means to withdraw from the game account balance.
Unfortunately, we are unable to locate your game account with current information. Our agent will be contacting you via email to help. Thank you :)
OT
Oli T.
Pretty scammy- if you are winning it…
Pretty scammy- if you are winning it takes days for your withdrawal to be processed and they put on a daily withdrawal cap even though there isn’t a daily deposit cap. You are fine as long as you’re not winning
Response from AviagamesJul 22, 2025
Hi, Oli
Thanks for reaching out! We are sorry to hear that you had a negative experience.
To better assist you, could you please provide your in-game UID, username, linked email address or linked phone number? Once we have more information, we’ll be able to help you more quickly.
Looking forward to your reply. Wish you a great day!
Best,
Avia Team
BK
Beijuka K.
Be very careful - much worse than gambling
Be very careful. Avia games may be legit and may give you your winnings, however, it is worse than gambling. They do not have an option for time or deposit limits and because they register as gaming, they can bypass gambling blocks. They claim to be skill based games but if you look at Bingo Tour for example, it’s as much chance as it is skill coz all the skill in the world will not bring up the numbers you need. You have to have the numbers for the skill to come into play. Also, they keep flogging promotions with lots of bonus cash but because you can’t withdraw bonus cash, you are led into playing more to try and recover your input, which does not always happen. I have lost much more money here than I ever did gambling and I have had to request my bank to manually block the merchant. These games are extremely dangerous due to their addictive nature and I think a lot of research has gone into how to manipulate the minds of players and reel them in. I am not even convinced that you always play against humans as I notice a non-human pattern to wins/losses a lot of times. Just beware! There may not be much legal grounds for complaint due to the deceptive nature of how they represent themselves to fly under the harmful gambling radar. A fool and his money are soon parted and I have been that fool, just started my rebuilding journey now.
I have seen Avia games reply but all they said when I contacted them was that as soon as you hit deposit and the money comes in, it is non refundable. I maintain that all players need to be careful. I and I am sure many others are paying a heavy price for getting involved with Avia games! It’s much much worse than gambling as you can’t set limits on either time or money and they keep enticing you to deposit. Fore warned is fore armed! Unless you have a will of steel, keep off it. I will use every chance I get to warn people.
Response from AviagamesJul 3, 2025
Hi there,
Thank you for contacting us. Please allow us to apologize for the negative experience.
To clarify, all players in the same match experience the same game setup parameters. And bonus cash can be used to enter cash matches to win match prizes which contains withdrawalbe cash. Once a player reaches deposit limit, they will not be able to make further deposit for the day.
Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
Regarding the match & deposits concerns, please contact Player Support in-app or at https://www.aviagames.com/support our agents will be glad to assist. Thank you :)
JH
jamie H.
THEY DONT DESERVE 1 STAR!!!!!
JUST A RESPONSE TO AVIAGAMESINC….. AS I STATED IN MY MESSAGES WITH SUPPORT THE MONEY WAS SENT TO MY APPLE PAY BUT IT WAS NEVER ACTUALLY DEPOSITED AS SOON AS YOU SENT THE REDUND THE REFUND WAS SENT BACK TO AVIAGAMES MY BALANCE NEVER CHANGED AFTER THE “REFUNDS” AS I TOLD YOU IM GOING TO HIRE AN ATTOURNEY FOR THE SIMPLE FACT THAT IM NOT THE ONLY PERSON THAT HAS BEEN BURNED BY THIS COMPANY! YOUR ADDS ARE VERY MISLEADING AND THE GAMES ARE RIGGED PLAIN AND SIMPLE YOU ARE SCAMMERS AND YOU DONT DESERVE ANY MORE OF MY TIME!! THERE IS AN ONGOING CLASS ACTION LAWSUIT AGAINST THIS COMPANY AVOID AVOID AVOID!! DONT BELIEVE THE ADD!! MISLEADING!!
I am at this minute arguing through message thread over the very first, and my last withdrawal. I didn’t receive!!! they’re claiming they refunded the money to my Apple Pay but all my statements and screenshots that clearly show the money was not returned it was canceled and they took the refund right back! My account balance was the same before and after the supposed refund they sent! Not just that they are demanding I screenshot my contact with Apple Pay support… who they continuously call my bank!! I tried to explain Apple Pay uses Green Dot Bank and the support contact is a phone call not a message thread. They have screenshots of my statement from Apple Pay as well as screenshots of my transaction history in my wallet app with Aviagamesinc with date and times! They are demanding a screenshot of a PHONE CALL!!! THE ENTIRE WEEK AND WEEKEND DEALING WITH THIS!!
DO NOT GIVE THESE SCAMMERS ANY $ I can’t wait to delete this app when this issue is resolved! A WEEK TO FIGHT TO GET BACK 13 $ REFUND ITS NOT ABOUT THE FREAKN MONEY!! ITS THE FACT THAT THIS IS A SCAM!! Thief’s I feel sorry for the people who lost actual money this company should be ashamed!!
Response from AviagamesJun 30, 2025
Hi there,
Thank you for contacting us. Please allow us to apologize for the negative experience.
Based on the records in our system, your withdrawal has been processed successfully via a transfer & refunds to you original payment method. According to the screenshots provided in the communication records, it appears that the refunds has been received.
If any assistance is needed to locate the withdrawal, please contact Player Support in-app or at https://www.aviagames.com/support our agents will be glad to assist. Thank you :)