Tara T.
DO NOT BUY
DO NOT BUY. UNSAFE product and bad customer service. I have used my Ava bracelet for less than two years, and recently it started getting very hot while wearing at night- so much so that it woke me up in the middle of the night and I had to rip it off because it was burning me. It was also blinking a flashing red light almost like a warning. There is no information about a blinking red light on their website I had no idea what it meant. The bracelet also got very hot when charging. I have used the same charger that came with the bracelet the entirety of my ownership. My spouse is a fireman and said that the device was absolutely a fire hazard. When reaching out to the company about this they suggested that I discontinue the device, but then also contradicted themselves and requested me to send a photo of the flashing light. I would only be able to do so if I wore the device again and risked getting burned. I didn’t think to take a photo the first time around when the device was burning me in my sleep. I requested that the company either replace my device or send me a store credit so I could replace it myself. Three hundred dollars is not a cheap purchase and for the bracelet to stop working in less than two years of owning it is not okay. The company declined and stated that the best they could do was give me a store credit of 30 dollars. I am so beyond disappointed with this company and their lack of customer service. I trusted and relied on Ava to track my cycle. I will now be purchasing the aura ring and hope for better luck with that company. Please do not make the same mistake I did in trusting Ava with your health.


