Alexa
Waste of Money!!! Cheap bands with constant issues!
After the 1 year warranty is over, they don’t want to know you and you are SOL. If you want to buy a new one each year, then Ava is for you. It is not a long term solution. I purchased the first model and it was great at the beginning but the loops would break off and I had the circular piece fall off on the back so it was unusable. Customer Service was responsive and sent me new loops and a new Ava which I appreciated. A few months later, I encountered more issues with the loops breaking off which was annoying. This happened a few more times. I then received an e-mail notifying me of the upgraded Ava, a new version, which had a buzzing feature for an alarm which I thought was great, so I ordered it. I felt that the older model was more comfortable but I liked that the newer model had more features. Sure enough the loop issue started happening with the new model as well. They sent me some new ones. Recently the buckle area of the band broke off and I cannot wear the bracelet at all. I was very disappointed especially since I am very careful with things, I am not rough with anything. I contacted customer support and was told I was outside of the warranty period and their solution was for me to order a new one. Really!?!?! So I can have a third Ava. I guess I can start collecting them 😉. What a ridiculous remedy!!! They are putting a manufacturer's defect onto the customer. Cheap bands with constant issues are the consumer’s problem and not the manufacturer’s problem??? I asked if I could purchase a new band and was told no, that I would have to purchase an entire new Ava. I then asked if I could use the first older version that I purchased and still had and the customer service representative said that is a great idea so I charged the older one and wore it for the night and when I went to plug it in and sync, it said that it was locked. I contacted customer service yet again and was then told since I upgraded, it would not be possible to unlock the old one since it has been deactivated…really!?!? Absolutely ridiculous. The only remedy is to buy a third Ava. What a joke! If I could go back in time, I would have NEVER purchased Ava. I would have purchased the Clearblue Easy digital system and purchased an Apple Watch or a Fitbit for sleep tracking, alarm etc. Ladies, don’t buy Ava and go with my recommendation so that you don’t have to experience these headaches. Both of my Ava’s are going in the trash!!!


