AvantreeReviews of avantree.com

Bought a headset for work. Bluetooth keeps dropping. off. Cable for headset is very short so not ideal. When connected, good product.

Pre-ordered a bluetooth speaker system in January 2022, with delivery due in April 2022. April came an went, my order didn't materialise, Avantree didn't bother contacting me regarding the delay, so I contacted then. After several days I got an extremely curt reply telling me to expect delivery six weeks later. No explanation, no apology. I left it another 8 weeks, still no delivery, contacted tham again, only to be told delivery would be by end of August. Again no explanation nor apology. End of August came and went, still no delivery. Been told to expect delivery in September, but I'm not holding my breath. Will never use this company again and would advise against anyone else using them. They are disreputable, dishonest, and don't give a cr*p about customer service.

I’ve bought Avantree Aria Me headphones which allow you to input a profile based on your hearing difficulties. I’ve found them really good to compensate for my deafness. The best thing about Avantree as a company though is their customer service which is the best of any firm I have dealt with. The odd problems I have had have been sorted out immediately and they go the extra mile to ensure you are happy.

I bought an Avantree headset as a gift for my brother-in-law more than a year ago, and it has worked very well. When the the headphone was accidentally broken recently, Avantree not only replaced it free of charge, but also followed up to help him figure out how to activate it, and checked back several times to make sure it was working. Avantree customer service was way above and beyond what one expects these days.

Bought their Aria Pro headset after lots of research, they seemed to strike a good combination of features for the price. I've been very happy with them these past 18 months, watching TV late at night and taking the odd phone call while walking. To top it off, the earpad material started to come off just recently, while replacement ones are only $20, which is reasonable, I was covered under their 2-year warranty, so got a new pair sent to me without complaint.

I now have a second Aventree Aria Podio. The first one after 1.5 years developed a crack in the headset. I called Avantree and was advised that I was out of warranty, but since I had been a valued customer they would extend my warranty to include two years. They do have a 2 year warranty that is given if you either buy from them or if you register after purchasing from Amazon. The model has even better voice qualities than the previous model and comes with its own charging station. For the money you will not find a better Bluetooth headset, and they have exceptional customer relations which is a rarity these days

Product —Aria Me noise-cancelling over-ear headphones customizable for hearing loss —worked beautifully for a month. The initial customized hearing test and set-up were simple (and I hope resulted in actual adjustment for my high-register hearing loss, but who knows?) But THEN, after letting the headset sit in its recharger for a week while I used wired earbuds to listen to music on my smartphone, it lost its ability to channel sound into the left earpiece. The only troubleshooting advice offered online is to do a factory reset of the pairing to my phone. That process was USELESS. The only troubleshooting option left is to schedule a telephone appointment with help desk for three days hence. The proof of tech products is in their reliability and their customer support. This product, LIKE SO MANY, promises a great experience but very quickly stops delivering.

The battery in the Apico Mini wireless earbud loses its power within the warranty period and is empty after 50 minutes. The support is constantly asking for details about the order that I have already placed and that over and over again. I disposed of the product and waived further communication including credit. Not advised !.