AvalonBay CommunitiesReviews of avaloncommunities.com

Unresponsive. Bad management. My community unfortunately was recently bought out by this company. And instantly things went down hill. First we returned back to a problem the previous management had which was being unresponsive until i forced them to respond. But slowly they worked all this out. I got direct access to the management team and the rest was great. Now no one responds. Secondly, they thrusted a new trash company that doesn't operate daily like the other company did. They opened the trash chute room but this helped nothing as residents just started piling trash in that room. Even if they retained some staff from the previous team even they went silent. But i already have everything in order. If start to give me crap i will just keep piling on BBB complaints against them. The one thing about me is that im not scared to be vocal and fight.

This company is nothing but a scam. They only care about getting you to sign a lease. Once you do, GOOD LUCK getting a hold of someone. Call the leasing office, it will route you to corporate. They say there’s a 30 day grace period. This is a bold face lie. You have 30 days to give your 30 days notice. So they lock you in for 60 days. Then they tried to charge me $11,000 and wouldn’t budge until I started leaving reviews. Magically they said it was an error, but I’ve read online this has happened to so many other people. I reported them to the FTC and the BBB

My experience with AvalonBay Communities has been nothing short of frustrating and disappointing. Upon moving out of my apartment at Eaves Rancho Penasquitos, I received an outrageous charge of $1,052.18 for "damages" that I firmly believe were unfounded. I left the apartment in pristine condition, even hiring a professional carpet cleaning service to ensure everything was perfect. I documented the entire move-out process with photos and videos, all of which clearly show that the unit was left spotless. When I contacted Avalon’s customer service for clarity and requested proof of the damages, I was given an unusable link in a letter, which required login credentials and provided no actual evidence. I was further told I’d have to wait up to 10 business days to receive the photos by email—a delay that feels unreasonable and unprofessional. After disputing the charge, I received a call from a representative threatening to send my account to collections, jeopardizing my credit score unless I paid immediately. Feeling cornered, I paid the amount, but I am appalled by the predatory tactics used to enforce these unjust charges. Renters, beware: this company appears to nickel-and-dime tenants upon move-out, imposing steep charges without valid justification or transparency. I would never rent with AvalonBay Communities again and strongly caution others to think twice before signing a lease with them.

We have been living at the Avalon for the last 1.5 years and it has been the worst experience we have so far in any building we have lived so far. First, there is nothing luxurious about this building that markets itself as a “luxury” building. All the appliances in the unit are very very old, rusty, and of extremely poor quality unlike pictures shown on their website. They break down often and they get replaced by even older and cheaper models - but only after many follow ups with the building management. Second, the building's elevator breaks down often and for long periods. The building had only 2-3 operational elevators (out of the the 5) almost all of last summer. Residents had to que up for 15-20 mins during rush hours to get into an elevator. We heard from the other residents as well as building staff that this is an ongoing issue with the elevator and building management doesn’t care. Third, we have been dealing with incompetency of the building management in providing us a functional dishwasher for 5 months now. We started seeing particles on the dishes and reported it to the building around Jan’24 when we also started noticing brown color water in the tap. However, instead of investigating the real issue and fixing it, we received a condescending emails and behavior from building managers. In one incidence, one of the general manager who came to our unit showed hostile behavior and kept arguing with us to such a point that we had to ask her multiple times to leave our apartment. Additionally, ACs do not seem to work to the point that the temperature reaches 80+ degrees in the common areas and the building management doesn't respond when you email them.

I saw one of their properties on Saturday and Ive been seeing other apartments to find the best option for me. This Ava community had all the options that I wanted. The community consultant was great. The apartment was beautiful. The tour was easy and self guided. I decided yesterday I wanted to rent at this property. I took a screenshot of the prices yesterday because it seemed to me the price had already changed since Saturday. When I checked today. It went up $40 overnight even though the apartment is not even available until later in August. I can understand if they were increasing prices on apartments that are empty and available now, but apartments that are not even available yet increasing daily? When I reached out to the community consultant, he said the daily price increase is based on the market. Im not sure what market Avalon is basing this on because most other buildings decrease the prices on apartments that are not renting. It seems counterintuitive. It makes me think they are also this ruthless with price increases after your lease period is over, which is why they have so many open apartments available.

This building is a wolf in sheep's clothing. I've lived here for 8 years and despite my dozens of requests to fix the conditions, they persist. I've endured bug infestations, rotting wooden floors, pests, leaking refrigerator, broken microwave, mold, broken tiles, holes in the walls, my poor dog now has a seizure disorder due to all the pesticides that have been sprayed and the infestations will never stop until they will actually fix the floor- which they won't do since I'm classified under the affordable housing unit. I've lived with broken windows which were finally recently fixed while I was away and the maintenance worker left them wide open so that when I returned there was an additional bug infestation in my bedroom. Today the maintenance manager fixed three broken tiles and left my refrigerator in the middle of the kitchen so that I could no longer cook or access my fridge. When I showed him a video of the bug infestation behind the fridge he just shrugged and said "well I fixed the broken tiles". When I told him about the rampant infestation throughout the apartment due to the rotting wooden floors with holes and slits he said "well avalon doesn't make these floors anymore so it's hard to fix". I wish this wasn't reality but in fact it is and truly hazardous conditions to suffer and shameful of management. I won't even get into having my clothing stolen from the dryers or waiting for elevators usually 10-15 minutes. The latter would be tolerable if only I had a habitable apartment. Please save your money and health, steer clear from this building.

As a prospective tenant, there are several important considerations to be aware of regarding AvalonBay. Firstly, beware of the fine print. To terminate our lease early, there was an "Early Termination Charge." We were informed that even with a 30-day notice, breaking our lease would cost $15,000. Several other factors that contribute to my overall recommendation against AvalonBay: If you need help you have to consult an app. Our rental manager left and was never replaced. Exorbitant rental prices: Numerous tenants have chosen to depart due to excessively high rent escalations. The number of vacant units further underscores this issue. Dilapidated condition of the buildings: The buildings exhibit signs of deterioration, exemplified in my building by recurring boiler failures that deprive tenants of hot water for extended periods. Furthermore, the landlord's refusal to address this matter, alongside the presence of soiled carpets, stairs, and other areas marked with pet stains, and substandard, non-functional appliances and amenities, further contribute to our building's unsatisfactory state.

Absolutely the most irresponsible, illogical company I have had the displeasure of working with in a long time. Beware of the sneaky tactics they use to terrorize and intimidate you. Here’s the story: We pay online every single month for our apartment at Avalon Piscataway. We select “pay all.” We pay. WITHOUT WARNING a terrifying letter shows up in our email that we haven’t paid water and sewer so a letter comes certified mail from a lawyers office Griffin Alexander who apparently is in the excellent and responsible business of doing business with Avalon Piscataway who can’t even be responsible enough to send a reminder that the payment might be overdue. Again, we pay on time every single month and click pay all. I can’t wait to complain to corporate, report their terrible law firm to the NJ board and move out. Oh, and because you are treated like a criminal, you have to contact the responsible attorney firm, Griffey Alexander because they won’t speak with you. This is an unethical and immoral business practice. The trash will knock you over as well as the dog feces everywhere. I’m wondering if the good reviews are from the employees pressured to build this place up. Cheap construction, fire alarms going off in the middle of the night for two hours minimum, parking lots not plowed and I was going to keep quiet about all of this until I got their will you marry me letter in the mail. With the nerve to charge me a $225 fee to not even send a courtesy email that there might be a problem. Find a different place. For me. I care about you.