AvalonBay CommunitiesReviews of avaloncommunities.com

f I could give this place 0 stars I would. It has been nothing short of a nightmare living at Avalon Marlborough. Since 3-4 months into my lease, I have suffered continued harassment orchestrated by my neighbors and the incompetent property manager Elizabeth Murak. It is a known and documented tactic that as soon as a Black person moves into the neighborhood and a neighbor starts complaining of odor, it's racially motivated. They came to my home and have even looked through my trash, CONFIRMED there was nothing coming from my unit — in person and in writing. They have done an "inspection" over 3 times AND STILL continue to harass me. When the tactic of saying it smells like trash didn't work, they then moved on to say the smell must be coming from my dogs. They completely LIED and MADE UP that my dogs relieve themselves inside my home and that there are pee pads everywhere... AGAIN, WHAT!?? How is it possible a neighbor is allowed to fabricate and lie to this extent and when confronted, the office does nothing about it? In fact, they are fueling her racially motivated claims. I have video footage of the day the office came to my home, in which you can clearly see the home is clean, no pee pads, and my dogs' area is spotless. I have no idea of the communications between the neighbor and the office or who exactly is saying what. But I guess we'll find out in court. They come to my home whenever they want and disrupt my day. I have a job, I work from home, I don't have time for this. I know for a fact they have not harassed the neighbors to the same extent they have harassed me. When I asked why, they said "because we know from the side where the smell is coming from." WHAT DOES THAT EVEN MEAN??? Clearly a bunch of geniuses are on the situation. To paint the picture, what separates my unit and the neighbors is the garage, and probably the kitchen has a shared wall. My dogs' room is in front of the house. Do you know how strong of an odor would need to be present to go through my dogs' room, through the garage, to their unit??? Nobody is using their brain when making conclusions, because that is absolutely the most ludicrous thing. Anyone walking by would then be making a complaint. You would be able to smell an odor from the outside of my home if a smell is SO STRONG that it's seeping through rooms and a concrete garage. I have VERY severe asthma. I am extremely sensitive to odors, dust, mold, etc. Besides the fact that I'm personally an organization and neat freak, I keep my home in immaculate condition. My home is professionally cleaned at a minimum 1-2 times a month, and I additionally regularly schedule bulk pickup to remove larger junk or trash (anything I can't donate to charity). I've been getting rid of old furniture and old items since moving in. I usually put anything into those large black contractor bags because it's easier. I've also ordered new items, so I have a lot of cardboard and packaging. Apparently, I'm not allowed to do that. They sent me a letter stating "There was large amounts of trash seen being taken away from your home in October." Thanks for confirming I'm under surveillance and you're watching me. But also, why am I not allowed to clean my home and make room for new things?? And how is it that you came to the conclusion that "odorous trash" was picked up from my home? Additionally, particularly where I live, it smells of marijuana, cigarettes, and the smaller dog park always has poop and the fake grass smells of urine. It's completely unsanitary. The people in this neighborhood who own smaller dogs do not pick up after their dogs. So let's be VERY serious — there isn't an odor coming from my home. It's pure laziness and gross negligence on behalf of Elizabeth Murak and Avalon Marlborough. I'm not your scapegoat, and I'm not going to continually be harassed out of my home. These people are absolutely insane. I've had to leave my own home for extended amounts of time just so that I can try to relax. My hair is falling out due to the excessive stress they have brought upon my life from their lies and harassment. I've been living in housing communities for over a decade and have never experienced this level of discrimination or harassment. I've had to engage my counsel and the proper authorities to deal with this matter. It's an absolute waste of time and money. I regret nothing more than the day I moved into this property. If you are Black, you are not welcome in this neighborhood. Stay far away. The 2 guys from maintenance have always been kind when I interact with them. They are always quick to respond and very helpful. So I guess they can be excluded from this.

Stay away from this property. Management does not respond to maintenance needs. Responses are nonexistent. There are people living there that need to be evicted and crimes are taking place. Steer clear.

This building is a nightmare. Ongoing leaks and recurring mold, maintenance entering my unit without notice EVERY TIME (including at 11:30pm at night), and constant smoking and drug odors in the hallways. I repeatedly witnessed open drug use and behavior that appeared to be criminal, including strangers roaming the halls, aggressive behavior, and people knocking on doors clearly looking for drugs. It felt unsafe daily. Management is nonexistent. Emails are ignored, complaints go nowhere, and building rules are never enforced. Problems are “patched” and immediately come back. For a property that markets itself as premium, the reality is neglect, chaos, and zero accountability. I would never recommend living here. Save your health, your privacy, and your safety.

This is the absolute worst complex I have ever lived in. I’ve been a resident in Montgomery county for over 40 years. I have never had an apartment like this. This place was covered in Mold. It has affected 3 1/2 years of my life-saving cancer care they lied to the Better Business Bureau. They lied to my insurance company they Refused to accept and acknowledge My Doctor’s letters they’ve allowed their maintenance or themselves to break in and out of my apartment, I had to move out and lock that door July 3 and leave every single thing I own behind due to my doctors orders and I have been in the fight of my life with stage four cancer. A body covered in Mold disabled fighting with this apartment complex to do the right thing Stay away from Avalon Bay do not go near these people. They forge their ledgers and these people. them into the government. This is the biggest shit show I’ve ever seen.

DON'T FALL FOR IT! I will preface by saying that the maintenance crew are all hard working good guys. That is where the compliments end. After moving in we thought that this nice, clean community would be a welcome upgrade....nope. This place sucks. It is the highest tier rent in the city with the very low quality of life. Not one thing justifies the astronomical cost of living here. We live in a lower level apartment (in more ways than one). The amount of noise from upstairs is unbearable. The construction quality is criminal. Every cabinet door is crooked and squeaks. Toilet paper holders and towel racks are falling off. Every single window leaks to the point where money is being wasted on heat. The vents for heat and ac barely work. They close the dog parks for several days with zero warning or explanation. Trash is often overflowed. If you don't have a garage, the parking is atrocious. Almost none of the rules are enforced. Every email response from them is a generic AI email. THIS COMPANY COULD GIVE A FLYING F ABOUT ANYTHING AFTER YOU'RE IN. BTW, 2 bedrooms are 4,000 and a tiny one bedroom goes for 3,000. If you come across this scam of a community in your apartment search, keep it moving or you'll regret it!

My apartment unit had excessive mold (that I knew of because I visibly saw it) in my unit for 5 days, and the mold has damaged my personal belongings including furniture (yes it was even in the wall and cabinets). The complex refuses to give me temporary housing outside of this apartment and refuses reimburse me for any of my belongings/furniture damaged by the mold. I haven’t lived in the apartment since September 4th, 2025. So for almost whole week I’ve been without a home WITH NO USE of my belongings! They only want to refund me rent, my security deposit minus utilities (the nerve), and give me an $250 credit to replace my furniture/ personal items with mold spores on them!! Then community manager proceeded tell me Monday September 8th I have until the 12th to move out. Although the mold happened because my bathroom fan wasn’t working people and they had to fix that!! I just moved into this apartment May 4th,2025 and I believe mold has always been growing / there but now it’s excessive and dangerous. So they KNOWINGLY let me live there knowing there was mold! I have to go to the doctor because of symptoms I’m experiencing. Fast forward, September 9th they updated my date to move to the 15th per my request! They can’t give me a short amount of time to move out like that anyway due to the circumstances! They’re literally trying to bully me to do what they want to cover their damaged building! Yes I believe it’s the whole building and not just my unit! But I may be the first one where it got out of control where they have to acknowledge it! There’s needs to be news coverage on this as they don’t want to get an inspection they just want to treat the mold and paint over it! & the fees no telling how many other units around my unit has been affected by this! I have contacted BBB and other channels as well. To see the photos of the mold spread in the walls and my unit go to Google reviews for Avalon highland creek and yelp.

I’d say zero if I could I have stage 4 cancer n have been sick 4 years ,, only to find out the mold ive been complaining about had interrupted my life saving cancer care mold in port , lungs, nervous system,, stay away from AvalonBay bay ,,my doctor wrote them ,I have numerous photos and emails,, I stayed in my car for 5 days with my animals until my check came because my Allstate had to deny my claim due to numerous perils ,, the county passed them as the three idiots responding thought this was an episode of mean girls ,, last night I wrote them a delightful email ,, to stop the shit n get the real Laywers involved,, putting an at risk cancer patient w a new rash from this years mold ,, on the streets ,, never offered any help ive lost 4 years of my life ,,

First off the application process made no sense. I was denied without a valid reason and I was not given a chance to correct or update any information the system requested. When calling the system did not show my application and when calling I received nothing but rudeness from the staff. They pretty much taking application fee without allow people to provided them with the information they requested. Their customer service is far below average. They need to revamp their whole customer service experience and system because it is not working. I would not have applied if I know they would’ve just taken my money. Who does that? I was given the run around every time I did call to speak about the matter. All was said was denied because of our system could verify your identity. So to whoever deciding to apply please be cautious. Note every one you talk to and note every interaction you have with them because they are not professional at all. Good luck to you and I hope no one experience what I experience when dealing with these people. Update: Going to management doesn’t help at all. Now I was told I was denied for credit when I got approved the very next day at the beautiful apartment down the street. Make it make sense. Carol (manager)wasn’t helpful nor caring of the situation. All that was given was excuses. I really hope they revamp their customer service department because tending to their customers is one of many things they lack. I must say Juan was helpful but he could only do so much. I had to explain myself several times which was frustrating. Good luck to whoever decides to take a risk on losing their money on a process that needs to be updated to help customers get approved. Also note that when writing reviews these companies remove negative comments to improve their scores. I wrote a review on apartments.com and it was removed immediately with not response to me.