AutoStar Transport ExpressReviews of autostartransport.com

Strongly Not Recommended – Dishonest and Unprofessional Service A few days ago, I contacted AutoStar Transport to move a forklift. I confirmed the price with their staff and clearly stated that the transport had to be completed within the following two days, which they agreed to. On the first day, they failed to provide any confirmed pickup time. When I reached out, I was told they were “working on it” and that a driver might not be assigned until the second day. After that, they stopped proactively communicating with me. On the second day, I still received no pickup time. When I contacted them again—this being the final day the transport had to be completed—I was suddenly told that they could not assign a driver unless I paid an additional $200. I was extremely upset by this clear lack of honesty. I requested to cancel the order, but they stated that while cancellation was allowed, they would not refund my $100 deposit. With my schedule extremely tight and their policy leaving me no real alternative, I was forced to compromise and ended up paying an additional $109 on top of the original price just to complete the transport. I am very disappointed with this company. Last-minute price increases, delays, and using a non-refundable deposit as leverage reflect a complete lack of professionalism. This was the worst service experience I have ever had. I believe I am not the first customer to encounter this situation, and I hope others will take this experience into consideration to avoid unnecessary losses.

Worst experience ever. Car was picked up on a Tuesday and said it would be delivered one day later. We received it 6 days later, after lapses of communication and promises of it being there "later that day" numerous times. Uber rides added up during the time where we had no idea when our car was, and if it had been communicated that the car would be 5 days late, we would have rented a car. I would think the company would have made it right, but we received nothing except a car with a damaged hubcap in return.

To Whom It May Concern, my name is Mark Smith. I am writing this review to strongly recommend to not use AutoStar for your vehicle hauling needs. First, I want to say the company’s transport coordinator, Sofia, was very nice to deal with; however, this company is deceitful in how it does business. If you are like me, you call around to different vehicle haulers to see what the price would be, and if they can accommodate your timeframe. I did this and was quoted prices of around $1,500 by many companies. I called Autostar, and they told me the cost would be $1,245. In comparison, I thought this was a great price, and Sofia appeared truthful when she said this price was firm. We were sent a contract, which we signed. The contract indicated the total price would be $1,245. The hard date of transport of our car across the country was coming up. Therefore, I contacted AutoStar/Sofia to confirm that our car would be ready to go on the agreed-upon transport date. For work purposes, I had to have the car on this agreed delivery date. I was told by AutoStar they were having difficulty finding an available hauler. I had contacted AutoStar months before the transport date, so there was ample time to schedule a hard delivery date for my vehicle. I again stated I HAD to have my car by the agreed upon date due to my job. A week before the needed transport date, AutoStar/Sofia called me and said she had a hauler available. However, my cost would be $1,745; $500 more than the agreed upon contracted price. They told me the contract stated the price could change at any time. They also told me I could use another company if I wanted. I literally had no choice but to use AutoStar because I could never find a hauler on such short notice. So, for anyone interested in using AutoStar, I recommend not doing it. They will tell you whatever price you need to hear to get your business, fully knowing that they will change the price right before your needed transport date. Again, based on general honest business practice, I strongly recommend that you DO NOT use Autostar for your hauling needs. If you have any questions on my experience, please email me at any time Good luck, Mark Smith

Well, the rating might change in the near future, but for now is a 1 out of 5, I used there services for shipping my car and used from door to port service from them. Once they contacted me to get my car at the port, unfortunately it was a disaster, left both key fobs in the car and it was locked, so no way to open it of course, also its a hybrid plug in car so, if they don't shut off the car properly the battery will drain making it difficult and almost impossible to open my car since the keys were inside and the car was locked and no battery... also in the car was left eith the windows open about 2 inches and it was raining the whole week, so the car also got wet inside, the car also had a bunch of scratches and marks on the body and the front windshield was cracked which that alone cost with labor is more than $6,000+.. So i submitted a claim and lets see how they actually service their customers.

Beware- Company is a team of frauds! Scheduled 6 weeks in advance and confirmed multiple times our car would be picked up prior to scheduled day. No one arrived, impossible to get ahold of customer service. Now a week after scheduled date they claim they still can’t confirm a pick up time. They don’t have their own drivers and are incapable of scheduling

This was a TOTAL nightmare. I spoke with Daniel in April and got the low down on the process and go a quote and told rates may change by the time I needed the service and to call back in October. All was good and I booked Oct 24th for a shipment of my truck from Buffalo to California pick up was set for Dec 23rd 2024 and delivery for Jan1 2025. On Dec 20th I was told that the driver though NOT yet assigned would contact me on the 23rd with details of exact place and time of pickup. On the 23rd I called and was told a driver has not yet been assigned. I was told it might take several more days. On the 27th I was told a driver MIGHT be available for a Dec 30th pickup and a Jan 7th delivery. I have a flight booked to arrive on the Jan1st to meet my delivery, I had no mode of transport what was I supposed to do. I was told that they were sorry for the inconvenience. I had to scramble to arrange a rental for 3 month as my truck was no longer being shipped. I also had to arrange the shipping of the luggage and golf clubs that were going to be allowed to travel in my truck at a cost of $339.42. With no reaction from Daniel or anyone at Autostar I asked to speak to a manager and never heard form anyone just an email telling me my deposit would be refunded and order cancelled. At NO point in time through the process from initial conversation / quote through to Dec 234d was I told this was all based on the IF a driver could be found for my order. Daniel was very unprofessional he communication was terrible he RARELY replied to emails and only once returned a VM. Customer service just always apologized for the inconvenience and offered no solutions. This was my first time doing this and i would NEVER trust this company for any future needs Try NEXUS Auto Transportation stay away from Auto Star Transport Mark Flood

To Whom It May Concern, my name is Mark Smith. I am writing this review to strongly recommend to not use AutoStar for your vehicle hauling needs. First, I want to say the company’s transport coordinator, Sofia, was very nice to deal with; however, this company is deceitful in how it does business. If you are like me, you call around to different vehicle haulers to see what the price would be, and if they can accommodate your timeframe. I did this and was quoted prices of around $1,500 by many companies. I called Autostar, and they told me the cost would be $1,245. In comparison, I thought this was a great price, and Sofia appeared truthful when she said this price was firm. We were sent a contract, which we signed. The contract indicated the total price would be $1,245. The hard date of transport of our car across the country was coming up. Therefore, I contacted AutoStar/Sofia to confirm that our car would be ready to go on the agreed-upon transport date. For work purposes, I had to have the car on this agreed delivery date. I was told by AutoStar they were having difficulty finding an available hauler. I had contacted AutoStar months before the transport date, so there was ample time to schedule a hard delivery date for my vehicle. I again stated I HAD to have my car by the agreed upon date due to my job. A week before the needed transport date, AutoStar/Sofia called me and said she had a hauler available. However, my cost would be $1,745; $500 more than the agreed upon contracted price. They told me the contract stated the price could change at any time. They also told me I could use another company if I wanted. I literally had no choice but to use AutoStar because I could never find a hauler on such short notice. The term for this is “bait and switch”:. So, for anyone interested in using AutoStar, I recommend not doing it. They will tell you whatever price you need to hear to get your business, fully knowing that they will change the price right before your needed transport date. Again, based on general honest business practice, I strongly recommend that you DO NOT use Autostar for your hauling needs. If you have any questions on my experience, please email me

This company is a sham. Do not use them. I had a very horrible experience with them. Paid them for transport in two different directions. NY to LAS and LAS to NY. They were supposed to arrange for pickup of my vehicle within a certain window. When they could not deliver, they kept my $295 fee both ways for a total of $590. They became unresponsive and unwilling to acknowledge any wrongdoing, citing to the fine prints that said all they had to do was identify dispatch. So, once they identify dispatch, it doesn't matter if dispatch cannot produce. SHAME!!!