tabitha G.
I ordered a rack/pinion assembly fit…
I ordered a rack/pinion assembly fit for my 2003 Sequoia Toyota. Per the mechanic, the part was collapsed and defective. I reached out to Autoround and through numerous emails-me sending in documentation from the mechanic- sending in photos; they finally agreed to refund the money for the part, however I am responsible for the shipping. Per their guidelines and policy, if a part is defective, they will pay for your shipping. They refused to do this. Be aware if you purchase their product, they do not stand behind their product and don't follow their own guidelines for returns. I will never use them again.