AutoProtect USAReviews of autoprotectusa.com

A good experience

I was very satisfied

Im not too comfortable letting companies take money out of my accounts to my payments. I would rather pay them online. Thank you, Laura beckwith

Very professional and customer centered

I don't think I've ever felt more comfortable speaking with someone on the phone, as I did with James & Zach. Excellent, above and beyond customer service. James should be your Trainer on "how to speak with a new client caller"!! Keep up the great work.....you guys ROCK. Thanks again, Lisa

Andrew was very friendly, efficient, knowledgeable, and patient during my interaction with him. He even used humor when I was fumbling with paperwork. Your company is fortunate to have him as an employee!

I received a letter in the mail for extended-car warranty in October (3 months after purchasing my vehicle in July). I assumed it was already set up from the dealership but after calling the number to verify I discovered it wasn't. So I set it up under the impression that my vehicle would be covered after the grace period (30 days/ 1000 miles). When registering they took $195 to start the coverage(10/23). I received an alert on my phone regarding my vehicle (11/13) so I took it to get it diagnosed. I was unsure whether or not my new warranty covered the diagnosis and I did not have my policy number or any information only a phone number to reach customer service. So I called and was told it would be covered under my policy after the 30-day mark (11/22). Called the dealership to schedule an appointment and got one for (11/22). I still had not received any policy information/ confirmation/ card. I gave the dealership the number I had on my bank statements where they took the initial payment. I received a call from the dealership that they denied the claim. Then I checked my bank account and saw they had taken the next month's payment for $205 (a total of $400). I customer service and last spoke with Peyton Eyster who said there was nothing they could do - they could not cover the cost of the car because we had not reached 1000 miles (I'm not sure if this is true or not because currently the car is in the shop and it was at 100K when I registered it and I know its at 101K as of last week, but I will know by the end of the day when I pick it up from being serviced). So I asked for a refund of the money they had taken for the following month and/or from the initial registration and they said no because we were past the grace period (30 days/1000 miles). When he told us that we were past the grace period we asked again why isn't our car being covered and his statement was because you're not past the grace period. I wish I had images to include however we did not receive any paperwork via mail or e-mail confirming what our policy included or did not include and what were the ramifications regarding canceling the policy for a refund. I have my bank statements with the amount taken, but I will not post due to security reasons. I recommend car shield for coverage I've never had a problem with them with my other vehicles.

The experience was pleasing, right to the point. They answered all my questions and getting the insurance was fast and easy THANKS. SCOTT!!!!